Questions and Answers

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Lesson 1 Review

1.	A multiuser computer running Windows XP has four user accounts configured for the four users who access the computer. Bob has an Administrator account and is in charge of the computer, John and Mary have standard accounts and access the computer during the day, and Bill has a limited user account and accesses the computer at night. Knowing this, which of the following must also be true? (Choose all that apply.) The computer is a member of a domain. The computer is running Windows XP Professional Edition. All users can change or delete their account passwords. The computer is running Windows XP Home Edition.
2.	A client calls to report that she needs to share her single stand-alone computer with a guest who will be visiting next month. She stresses that the computer contains highly personal documents, files, Internet history, personalization settings, e-mail configuration, and more. Her guest will stay for two weeks and will need access to the computer for e-mailing, creating Microsoft Word documents, working on Microsoft Excel files, and creating Microsoft PowerPoint presentations. The client reports that she has Microsoft Office 2003 Professional Edition installed on the computer. What should you advise the user to do to protect the computer from harmful downloads or program installations by her guest and keep her own documents safe, while still allowing the guest access to the applications on the computer? Create a limited user account for the guest and install Office 2003 under that account. Create a standard user account for the user and install Office 2003 to the Shared Documents folder. Enable the Guest account for the user. Create a limited user account for the guest and create a local computer policy that does not allow access to the Add Or Remove Programs tool in Control Panel and also does not allow downloading of programs.

Answers

1.

A, B, and C are the correct answers. A is correct because standard accounts can be configured only on computers running Windows XP Professional that are members of a domain. B is correct because if the computer is a member of a domain, it must be running Windows XP Professional (computers running Windows XP Home Edition cannot join a domain). C is correct because each of these types of users can change or delete their passwords. D is incorrect because Windows XP Home Edition cannot be used to join a domain.

2.

C is correct. The Guest account allows access to installed applications; at the same time, it allows only limited access by the user. A is incorrect because applications do not need to be reinstalled under each account on a shared computer. B is incorrect because Office 2003 should already be automatically shared, and a standard user account is configured for domains only. D is incorrect because C is the better answer, and because a local policy would affect all users on the computer.

Lesson 2 Review

Page 11-19

1.	A user has a multiple boot computer that is running both Windows 98 and Windows XP. The Windows 98 partition is configured to use FAT32, and the Windows XP partition is configured to use NTFS. The client reports that when running Windows 98, he cannot view files on the Windows XP partition. However, when he is running Windows XP, he can view files on the Windows 98 partition. How can he configure the computer so that he can view all the files no matter what operating system he is running? (Choose the best solution.) Convert the Windows 98 partition to NTFS using the convert /fs:NTFS command at the command prompt. Convert the Windows XP partition to FAT32 using the convert /fs:FAT32 command at the command prompt. Reformat the Windows XP volume so that it uses FAT32. Reformat and repartition both partitions to use FAT.
2.	Which of the following operating systems are capable of recognizing a partition formatted with NTFS? Windows 95 (original release) Windows 95 OSR2 Windows NT 4.0 Windows 98 Windows 98 Second Edition Windows Me Windows 2000 Windows XP

Answers

1.

C is correct. Windows 98 supports only FAT and FAT32, so reformatting and repartitioning the Windows XP partition would make it compatible. A is incorrect because Windows 98 does not support NTFS and does not support this command. B is incorrect because no such command exists, and NTFS cannot be converted to FAT32 without formatting the drive. D is incorrect because, although it would work, it is not the best solution.

2.

C, G, and H are correct. Windows NT, Windows 2000, and Windows XP are capable of using the NTFS file system. They are also capable of using FAT/FAT32. A, B, D, E, and F are incorrect because each of these operating systems is only capable of using FAT or FAT32.

Case Scenario Exercises: Scenario 11.1

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1.

A user has a multiple boot computer that has Windows 2000 Professional with Service Pack 3 and Windows XP Professional Edition installed. Windows 2000 Professional is installed on the first partition, Windows XP Professional is installed on the second partition, and both are formatted with NTFS. Office 2003 is installed on the Windows XP partition. The user complains that she encounters problems when running Office 2003 from the Windows 2000 Professional partition. She needs to be able to access and run the program from both partitions. What can you do to solve this problem?

1. Install Office 2003 on the Windows 2000 Professional partition.

2. Purchase Microsoft Office 2000 and install it on the Windows 2000 Professional partition. Office 2003 works properly only on computers running Windows XP computers and later.

3. Reformat and reinstall the computer, and switch the order of the operating systems. Windows XP Professional should be on the first partition and Windows 2000 Professional on the second.

4. Run Office 2003 in program compatibility mode for Windows 2000.

Answers

1.

A is correct. Applications must be installed on all partitions that require access. B is incorrect because Office 2003 is compatible with Windows 2000 Professional, as long as it also has Service Pack 3 installed. C is incorrect; the operating systems were installed correctly, from earliest to latest. D is incorrect because the application would still need to be installed on the Windows 2000 partition.

Case Scenario Exercises: Scenario 11.2

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1.

A user has a computer with one hard disk partition that has been running Windows 98. He uses third-party software to resize his current partition so that it takes up only half of the hard disk and then creates another primary partition of the same size on the other half of the hard disk. The user installs Windows XP to the new partition by starting the computer using the Windows XP CD-ROM, following the prompts, and selecting the new partition when asked where he wants to install. After Windows XP is installed, the user finds that he can boot into either operating system successfully. He installed his applications under Windows XP and they run fine. He was also able to open documents from the Windows 98 partition while running Windows XP, as Windows XP shows both partitions as hard drives in the My Computer window. However, when the user is running Windows 98, the My Computer window shows only one hard drive. The user is unable to see anything on the Windows XP partition. The user must be able to access both partitions from either operating system. What is the solution?

1. The user needs to upgrade from Windows 98 to Windows 98 Second Edition.

2. In Windows 98, the user must use the Disk Management tool to add the Windows XP partition.

3. The user should reformat the Windows XP partition, reinstall Windows XP, and be sure to format the drive using FAT32.

4. The user needs to configure a user account in Windows XP that exactly matches the user account configured in Windows 98.

Answers

1.

C is correct. Windows 98 cannot recognize the partition formatted with NTFS. A is not correct because Windows 98 Second Edition also cannot recognize partitions formatted with NTFS. B is not correct because the Disk Management tool is only available in Windows 2000 and Windows XP, and the disk does not need to be added, anyway. D is not correct because user accounts have nothing to do with whether the running operating system can read local files on another partition.

Troubleshooting Lab

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1.

In this lab, you will examine a common problem with file access. If you are unable to answer the question, review the chapter and try the question again. You can find answers to the question in the “Questions and Answers” section at the end of this chapter.

Scenario

A user complains that she cannot access files on a computer that was upgraded from Microsoft Windows NT 4.0 to Windows XP.

All the data for the computer is stored on a separate partition from the operating system. When Windows XP was installed, the data partition was left alone. The user’s access problems are occurring for a folder called Client Data located on the root of the data partition.

After doing some research, you find that the problem might be described in Knowledge Base article 810881, “‘Access is Denied’” Error Message When You Try to Open a Folder.”

Before you attempt to fix the user’s problem, you have decided to try to re-create the folder on your own system to see how you will solve the problem on the user’s system. Describe your solution.

Answers

1.

Create a folder on the root of your C drive, and open its Properties dialog box. On the Security tab, click Advanced, and then click the Owner tab. To fix the problem on the user’s computer, you will need to reassign the ownership, which is attached to a security ID left over from the previous operating system.

Use the Internet to find Knowledge Base Article 810881, and read it.