Objective 1.1 Questions

1.	One of your customers has Outlook installed on her home computer. She has also just purchased a notebook computer with Outlook. She has a new job that requires her to travel two weeks out of each month. She needs to be able to check e-mail from both her home and notebook computers, and she wants to read e-mail in Outlook. You explain to her that you can set up a POP3 account on both computers and then configure one of the computers to leave a copy of messages on the server. She does not like this idea because it means she would see duplicate messages in one location. What else can you suggest? She can set up Outlook to retrieve messages as an HTTP account. She can set up Outlook to retrieve messages as an IMAP account. She can set up Outlook to retrieve messages as an SMTP account. The proposed solution is the only one that works.
2.	Which of the following are valid minimum hardware requirements for running Office Professional Edition 2003? (Choose all that apply.) 233-megahertz (MHz) processor 256 MB RAM 400 MB of hard disk space Super VGA display (800 X 600)
3.	One of your customers has four computers, named Client1, Client2, Client3, and Client4. These computers are running the following operating systems: Client1: Microsoft Windows 2000 (with Service Pack 1) Client2: Windows 2000 (with Service Pack 2) Client3: Windows Me Client4: Windows XP (Service Pack 1) On which of these computers does the customer need to install additional service packs or upgrade the operating system before being able to install Office Professional Edition 2003? (Choose all that apply.) Client1 Client2 Client3 Client4
4.	Which of the following protocols is used to send messages from a mail client (such as Outlook) to a mail server? POP3 IMAP SMTP HTML
5.	You receive a call from a customer who tells you that she is trying to install her son’s favorite game, Microsoft Flight Simulator 2000. When she tries to install it, it gives her the following error: “Please insert the correct CD-ROM, select OK, and restart the program.” She has inserted the CD, but the error still happens. What is the likely problem? She needs to right-click the Setup.exe program on the CD and use the program’s Properties dialog box to set compatibility options. She needs to start the installation from the command prompt. She needs to configure her desktop resolution for 640 480 and use a color depth of 256 colors. She needs to install the program by using the Program Compatibility Wizard.
6.	One of your customers has a computer running Windows XP Professional. He tells you that he has several applications that he wants to install, but they are older versions. The customer knows that Windows XP features an application compatibility mode, but he wanted to check with you before installing any of the programs. Which of the following applications should you tell the customer to purchase a new version of rather than installing by using an application compatibility mode? Two games, belonging to his son, which were designed for Windows 98. A diagnostics program designed for Windows 2000 that includes disk scanning and defragmenting software. Antivirus software designed for Windows 2000. The software that came with a scanner the customer bought when he was using Microsoft Windows Me.
7.	One of your customers has recently upgraded to Office Professional Edition 2003. Now, whenever someone sends him a Word document as an attachment via e-mail and he opens the attachment, the document opens in Word in something called Reading Layout view. The customer has to constantly change the view to Normal, so he wants Word to open documents without using the Reading Layout view. What should you do? Tell the user to save the attachment to hard disk and then open the Word document. In Word, on the General tab of the Options dialog box, clear the Allow Starting In Reading Layout check box. In Word, on the Options tab of the Customize dialog box, clear the Allow Starting In Reading Layout check box. The customer cannot disable automatic starting in Reading Layout view.
8.	Which of the following applications creates files by default using the .doc extension? Notepad Word Excel PowerPoint

Answers

1.	Correct Answers: B Incorrect You can configure Outlook on both her computers to use IMAP to retrieve messages. Correct You can configure Outlook on both her computers to use IMAP to retrieve messages. The messages are stored on the server and only read and manipulated using the Outlook interface. Incorrect You can configure Outlook on both her computers to use IMAP to retrieve messages. Incorrect You can configure Outlook on both her computers to use IMAP to retrieve messages.
2.	Correct Answers: A, C, and D Correct A 233-MHz processor is the minimum requirement. However, a Pentium III or better processor is recommended. Incorrect The minimum required amount of RAM is 128 MB. Correct 400 MB of hard disk space is the minimum requirement. However, an additional 290 MB of space is recommended for extra options and an installation files cache. Correct Office Professional Edition 2003 requires a Super VGA or higher display.
3.	Correct Answers: A, B, and C Correct Office Professional Edition 2003 requires Windows XP or Windows 2000 (with Service Pack 3 or later). Correct Office Professional Edition 2003 requires Windows XP or Windows 2000 (with Service Pack 3 or later). Correct Office Professional Edition 2003 requires Windows XP or Windows 2000 (with Service Pack 3 or later). Incorrect Of the computers listed, only the one running Windows XP is capable of supporting Office Professional Edition 2003.
4.	Correct Answers: C Incorrect POP3 is a message retrieval protocol used to download messages from a mail server. Incorrect IMAP is a message retrieval protocol used to download messages from a mail server. Correct SMTP is used to send e-mail messages. Clients use SMTP to send messages to a mail server. Mail servers also use SMTP to send messages to other mail servers. Incorrect HTML is a markup language used to format and display Web pages. HTML mail is a browser-based e-mail system.
5.	Correct Answers: D Incorrect She cannot set compatibility options in a program on the CD. Also, she needs to configure compatibility for the program that is to be installed, not for the setup program itself. Incorrect Starting the installation from the command prompt would not be any different than starting the installation from Microsoft Windows Explorer. Incorrect Although these settings occasionally help older, graphically-based programs to run, they do not make a difference in letting a setup program recognize the CD-ROM drive. Correct The Program Compatibility Wizard lets the user specify the program on the CD and test various compatibility settings.
6.	Correct Answers: B Incorrect While there is no guarantee they will work, the games are safe to install using an application compatibility mode. Correct You should not use an application compatibility mode to force system tools to work—particularly those that interface with the hard disk or CD-ROM drive. Incorrect Unless the software manufacturer specifically states that the product functions with Windows XP, you should not use antivirus software designed for previous versions of Windows. Incorrect If the software includes drivers for the scanner, it is not likely that the Windows Me drivers will work under Windows XP. However, the software is safe to install. If the scanner does not function, you may need to download drivers written for Windows XP.
7.	Correct Answers: B Incorrect This will not solve the user’s problem. By default, Word opens some documents in Reading Layout view. Correct You can prevent Word from opening documents in Reading Layout view by clearing the Allow Starting In Reading Layout check box on the General tab of the Options dialog box. Incorrect The Options tab of the Customize dialog box does not contain the option for preventing Word from starting in Reading Layout view. Incorrect You can prevent Word from opening documents in Reading Layout view.
8.	Correct Answers: B Incorrect Notepad is used to create .txt files. Correct Word documents have the file extension .doc. Incorrect Excel documents have the file extension .xls. Incorrect PowerPoint documents have the file extension .ppt.