Objective 3.1 Questions

1.	A customer using Outlook 2003 tells you that he often sends messages to clients. He would like to be able to send copies of these messages to his boss without the customer being able to tell that the boss was copied on the message. How can you help the user? Use Outlook’s View menu to turn on the BCC field. Use Outlook’s View menu to turn on the CC field. Turn on the BCC field from within any new message window. Turn on the CC field from within any new message window.
2.	A customer calls and tells you that she has recently upgraded from Excel 2000 to Excel 2003. Now, when she is working with a spreadsheet, she says that many of her menu commands are missing. What should you tell her to do? Choose all that apply. On the View menu, point to Toolbars, and select Show Full Menus. On the Options tab of the Customize dialog box, select Always Show Full Menus. On the Customize tab of the Options dialog box, select Always Show Full Menus. Use the Commands tab of the Customize dialog box to add each necessary command to the menus.
3.	A user would like to add a menu to Microsoft Word that works like the Favorites menu in Internet Explorer. What should you do? Use the Customize dialog box to add Word’s built-in Work menu. Use the Customize dialog box to add Word’s built-in Favorites menu. Use the Customize dialog box to add Word’s built-in Recent menu. Use the Customize dialog box to add Word’s built-in Documents menu.
4.	Which Office applications allow you to customize the shortcut menus that are available when you right-click elements in a document? (Choose all the apply.) Word Excel Outlook PowerPoint
5.	Which of the following actions is it possible to take in Office applications without having the Customize dialog box open? Hold the Alt key down, and right-click a toolbar button or command to change its name. Hold the Alt key down, and drag a toolbar button into a new position on the toolbar. Hold the Alt key down, and drag a button or command away from a toolbar or menu to remove it. Hold the Alt key down, and click a button or command to open its Properties dialog box.
6.	What is the name of the files created by Office applications so that documents can be restored in the event of an error or a crash? AutoSave files AutoRecover files AutoRestore files AutoRepair files
7.	A customer tells you that she has always had trouble spelling certain words. She has noticed that Microsoft Word fixes the spelling of some words when she types them and wants to know whether she can add her own common misspellings. What should you tell her? Use Word’s AutoFormat As You Type feature to add new words to the list. Use Word’s AutoCorrect feature to add new words to the list. Use Word’s AutoText feature to add new words to the list. Word does not support adding new words for automatic spelling correction.
8.	A customer tells you that he has a separate hard drive installed on his system that Windows has assigned the letter D. He stores all of his documents in folders on that drive. In Word and Excel, when he uses the Open or Save As command, the applications always default to his My Documents folder. He wants to know whether he can change this so that Word and Excel open to his D drive instead. What do you tell the user? Use the Save tab of the Options dialog box in both programs to set the Documents location to the D drive. Use the General tab of the Options dialog box in both programs to set the Documents location to the D drive. Use the Save tab of the Options dialog box in both programs to set the Documents location to the D drive. You cannot make this change in Word or Excel. The best option is to create a shortcut to the D drive in the My Documents folder.

Answers

1.	Correct Answers: C Incorrect There is no way to turn on the Blind Carbon Copy (BCC) field from Outlook’s View menu. Incorrect Recipients listed in the Carbon Copy (CC) field are visible to all recipients. Correct The Blind Carbon Copy (BCC) field is used to send copies of a message to recipients and have those recipients be hidden from view. Activate the field from within any new message window, and the field will stay active for all new messages. Incorrect Recipients listed in the CC field are visible to all recipients.
2.	Correct Answers: B Incorrect There is no Show Full Menus selection on the Toolbars submenu. Correct By default, all Office 2003 applications use a feature named Personalized Menus that shows only common and recently used commands. Use the Always Show Full Menus check box to turn this feature on and off. Incorrect There is no Customize tab in the Options dialog box. Incorrect This is unnecessary. The commands are already present, just hidden.
3.	Correct Answers: A Correct Word’s Work menu works much like the Favorites menu in Internet Explorer. Add it using the Commands tab of Word’s Customize dialog box. Incorrect Word does not have a built-in Favorites menu. The menu is named Work. Incorrect Word does not have a built-in Recent menu. The menu is named Work. Incorrect Word does not have a built-in Documents menu. The menu is named Work.
4.	Correct Answers: A and D Correct Using the Toolbars tab of the Customize dialog box, turn on the Shortcuts toolbar. Switch to the Commands tab to add commands to specific shortcut menus that are available on the Shortcuts toolbar. Incorrect Excel does not allow customization of shortcut menus. Incorrect Outlook does not allow customization of shortcut menus. Correct Using the Toolbars tab of the Customize dialog box, turn on the Shortcuts toolbar. Switch to the Commands tab to add commands to specific shortcut menus that are available on the Shortcuts toolbar.
5.	Correct Answers: C Incorrect You cannot do this in an Office application. Incorrect You cannot do this in an Office application. Correct This is the only toolbar and menu customization you can make without the Customization dialog box open. Incorrect You cannot do this in an Office application.
6.	Correct Answers: B Incorrect There are no AutoSave files in Microsoft Office. Correct AutoRecover files are created periodically and are used in the event of a crash. You can use the Save tab of the Options dialog box in Word, Excel, and PowerPoint to control how often AutoRecover files are generated. Incorrect There are no AutoRestore files in Microsoft Office. Incorrect There are no AutoRepair files in Microsoft Office.
7.	Correct Answers: B Incorrect AutoFormat As You Type does not automatically correct misspelled words. Correct The AutoCorrect feature is available by selecting AutoCorrect Options on Word’s Tools menu. Using the AutoCorrect tab, the user can add as many words to the list as she likes. Incorrect AutoText does not automatically correct misspelled words. Incorrect This is not true. The user can use the AutoCorrect feature.
8.	Correct Answers: C Incorrect You cannot set the Documents location on the Save tab. Incorrect You cannot set the Documents location on the General tab. Correct Use the File Locations tab to set the default Documents location as well as other file locations. Incorrect This is not true. You can change the location in Word and Excel.