Objective 3.1 Resolve Issues Related to Customizing an Office Application

As a desktop support technician (DST), you should be able to customize the appearance and function of Microsoft Office applications to suit users’ needs. You should be familiar with the options you can set using the Options dialog box in Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint. This includes configuring program functions, default file storage locations, and user information.

You should also know how to customize each application’s interface, including adding and removing toolbars, creating custom toolbars and menus, and adding and removing commands from the interface.