tab character options, 6–31
tables. See Excel
Tablet PCs, 12–11
targeted experience users, 1–4
Task pane toolbar, Office, 6–24
Task pane missing, Outlook, 4–40
taskbars
background pictures, 3–11
buttons, grouping similar, 3–8 to 3–9
common issues, 3–3
described, 3–3
hidden, 3–10, 3–11
leftover messages, 3–11
locked, 3–8, 3–10 to 3–11
missing, 3–10, 3–11
moving, 3–8
notification area, 3–4 to 3–7
organizing, 3–8 to 3–10
overview, 3–3
positions, 3–11
Quick Launch, 3–9 to 3–10
space, 3–5
toolbars, 3–12, 3–18
unlocked, 3–8
unresponsive, 3–11
tasks
macros, automating with, 7–25 to 7–29
how–to data, researching, 2–13
Tasks, Outlook, 7–48
TCP/IP. See also commands; name resolution
APIPA connections, 8–25
DHCP connections, 8–24
overview, 8–34
verifying connectivity, 8–31 to 8–33, 8–35
teaching users
benefits, 2–24 to 2–26
cautioning, 2–28
examples, 2–25
interest levels, gauging, 2–24
maintenance tasks, 2–28 to 2–30
online help and support, 2–26 to 2–28
overview, 2–24
researching themselves, 2–26 to 2–28
troubleshooting wizards, 2–27 to 2–28
when not to explain, 2–26
TechNet, 2–14 to 2–15, 2–21
TechNet Plus, 2–15
TechNet Standard, 2–15
technical aptitude, DSTs, 1–6
technical support call resolution
overview, 2–1
questions to ask, 2–2 to 2–6
reproducing problems, 2–4
solutions
implementing, 2–16 to 2–18
overview, 2–7
procedures, 2–7 to 2–8
researching, 2–9 to 2–16
user education, 2–24 to 2–32
technical support roles
corporate environments, 1–8 to 1–14
noncorporate environments, 1–16 to 1–19
overview, 1–1 to 1–2
telephone call centers, 1–16 to 1–17
telephone lines, e–mail account settings, 4–7
templates, Office, 6–40 to 6–41
temporarily removing notification area items, 3–6
temporary cookies, 5–25
temporary files
deleting, 6–16
Disk Cleanup, 2–28, 5–19 to 5–20
e–mail, 4–14
Internet, 5–18 to 5–24
temporary TCP/IP addressing, 8–25 to 8–26
terminology, improper usage, 3–8
testing
communication between computers, 8–36
connectivity, 8–31 to 8–33, 8–35 to 8–36
e–mail account settings, 4–5, 4–16
program compatibilities, 6–8 to 6–9
text advanced services, 11–17
text editing options, Office, 6–32
text files, 8–43 to 8–44
text formatting
Web pages, 5–2 to 5–4
Word, 7–8 to 7–10
text proofing tools
AutoCorrect, 6–41
AutoFormat, 6–42
AutoSummarize, 6–39 to 6–40
AutoText, 6–43
common problems, 6–44
dictionaries, 6–43
grammar, 6–41 to 6–45
languages, 6–37 to 6–39
overview, 6–37
spelling, 6–41 to 6–45
templates, 6–40 to 6–41
themes, 11–17
third–party
applications, researching problems, 2–13
browser extensions, 5–44
cookies, 5–25
software prompts, 3–41
thresholds, logon attempts, 9–27
tier 1 user support
call centers, 1–17
described, 1–11
tasks, 1–12
tier 2 user support, 1–11, 1–16
tier 3 user support, 1–11, 1–16
tier 4 user support, 1–11, 1–16
tier structure
corporate, 1–11
telephone call centers, 1–16 to 1–17
.tiff files, 3–33
time
automatic file saves, 7–14
Excel formulas, 7–22
language settings, 3–22 to 3–23
logon attempts, 9–27
password expirations, 9–26
product activation limitations, 6–14
regional settings, 3–22 to 3–23
Web page version updates, 5–22 to 5–24
Time Expired message, 10–15
timeouts
e–mail account settings, 4–8
newsgroup server errors, 4–27
timestamps, ICMP options, 10–15
Tip Of The Day, 5–9
Title bar, 5–10 to 5–12
titles, entry–level job, 1–12
to do list, Outlook tasks, 7–48
toggling between languages, 3–23, 3–26
toolbars
Internet Explorer
button icon size, 5–4
customizing, 5–10 to 5–12
locked, 5–33
missing, 5–32 to 5–33
Office
adding, 6–24, 6–34
customizing, 6–24 to 6–29, 6–34
default states, resetting, 6–29
listed, 6–23
moving, 6–26
overview, 6–23
removing, 6–24
sample service calls, 6–27 to 6–28
Outlook, default, 4–41
taskbars, 3–8, 3–12, 3–18
Word, 7–3 to 7–5
tools
Chkdsk, 3–43
Disk Cleanup, 2–28
Disk Defragmenter, 2–29, 3–44 to 3–45
Msconfig, 3–41
Msinfo32, 3–42 to 3–43
overview, 3–40
SFC/Scannow utility, 3–45
troubleshooting, listed, 3–40 to 3–48
Tools menu, folder options, 3–28
tracert command, 8–36, 8–38
tracing connection problems, 8–36
tracking Outlook information, 7–48
transferring address books, 4–10 to 4–13, 4–16, 4–49, 4–59
transferring PowerPoint presentations, 7–34 to 7–35
traveling, e–mail on servers while, 4–44 to 4–45, 4–47
Trojan Horse attacks, 10–23
troubleshooters, 2–27
troubleshooting. See individual troubleshooting subjects
troubleshooting connectivity
commands, 8–31 to 8–39
firewalls, 16–19
Internet Connection Sharing, 8–46 to 8–48
labs, 8–50, 8–56
name resolution, 8–40 to 8–45
network configurations
cable connections, 8–12 to 8–14
commands, 8–31 to 8–39
domains, 8–19 to 8–26
DSL connections, 8–12 to 8–14
modems, 8–10 to 8–12
overview, 8–10
workgroups, 8–14 to 8–19
overview, 8–1
physical, 8–3 to 8–9
ports, 12–6 to 12–7
troubleshooting Internet Explorer
AutoComplete, 5–35 to 5–36
download complete notifications, 5–38
favorites, 5–34 to 5–35
HTML editors, 5–37
Inline AutoComplete, 5–36
labs, 5–47, 5–55
overview, 5–32
script errors, 5–37
search options, 5–36
security zones, 5–38 to 5–41
toolbars, 5–32 to 5–33
Web pages, 5–42 to 5–44
troubleshooting multiboot computers
applications, 11–15 to 11–17
disk partitions, 11–8 to 11–9
file system access, 11–10 to 11–12
labs, 11–20, 11–26
overview, 11–8
permissions, 11–13 to 11–15
troubleshooting multiuser computers
application access, 11–5
overview, 11–2
sharing, 11–3
user accounts, 11–2 to 11–3
troubleshooting Office. See also Outlook; Outlook Express
Excel
calculations, 7–20 to 7–25
lost files, 7–29
macros, 7–25 to 7–29
overview, 7–20
installations, 6–19 to 6–20
labs, 7–54, 7–61
overview, 7–1
PowerPoint, 7–34 to 7–37
reports and updates, 7–51
security settings, 17–10
Word
embedding objects, 7–11 to 7–13
linking objects, 7–11 to 7–13
lost files, 7–14 to 7–15
missing interface items, 7–3 to 7–7
overview, 7–3
text formatting, 7–8 to 7–11
troubleshooting operating systems
Classic Start menu, 3–16 to 3–17
file associations, 3–33 to 3–39
folder options, 3–28 to 3–32
labs, 3–49 to 3–50
language options, 3–21 to 3–27
overview, 3–1 to 3–2
regional options, 3–21 to 3–27
Start menu, 3–13 to 3–16
taskbars, 3–3 to 3–11
troubleshooting procedures
documenting service calls, 2–18
implementing solutions, 2–16 to 2–18
overview, 2–7
personal knowledge bases, 2–18
researching solutions, 2–9 to 2–16
steps, 2–8
task prioritization, 2–17
troubleshooting security
group memberships, 9–21 to 9–23
Group Policy, 9–35 to 9–40
labs, 9–41, 9–48
local settings, 9–24 to 9–34
overview, 9–1
permissions
built–in local groups, 9–14 to 9–16
combinations, 9–13
NTFS, 9–10 to 9–13
overview, 9–3
share, 9–7 to 9–10
Simple File Sharing, 9–3 to 9–7
troubleshooting tools
Chkdsk, 3–43
Disk Defragmenter, 2–29, 3–44 to 3–45
listed, 3–40 to 3–48
Msconfig, 3–41
Msinfo32, 3–42 to 3–43
overview, 3–40
SFC/Scannow utility, 3–45
troubleshooting wizards, 2–27 to 2–28
Trusted Sites zone, 5–38 to 5–39, 5–40
.txt files, 3–33
Typical Install option, 6–14
Typing Replaces Selection option, 6–32
typographical errors. See also misspelled words
e–mail names and addresses, 4–39
product validation codes, 6–19