Index_H

H

handheld devices

labs, 12–15

newsgroups, 2–16

overview, 12–10

PDAs, 12–10

ports, 12–4 to 12–5, 12–12

smart displays, 12–11

software installations, 12–12

synchronization, 12–12

Tablet PCs, 12–11

troubleshooting, 12–12

wireless access points, 12–5

handles, taskbar, 3–8

handwriting recognition, 12–10 to 12–11

hard disks

Office requirements, 6–5, 6–19

space, freeing, 2–28, 5–20

temporary Internet files, 5–23

viewing, 3–43

hardware. See also devices; firewalls

connections, 8–3, 8–6

Device Manager, 8–4 to 8–6

driver updates, 10–5

inside computer, verifying, 8–6

locating installed, 8–4

Office component requirements, 6–3

Office system requirements, 6–4 to 6–5

physical connectivity, 8–4 to 8–8

researching problems, 2–13

troubleshooting, 3–42

headers, ICF log, 10–12

help. See also desktop support technicians (DSTs)

company documentation, 2–10

online help and support, 2–26 to 2–28

described, 1–11 to 1–12

Windows Help and Support Center, 2–10

Help and Support Center, Windows, 2–26 to 2–28

Help For WordPerfect Users option, 6–32

hidden

files and folders, 3–29 to 3–30

inactive icons, 3–5

Internet Explorer links, 5–34

Internet Explorer toolbars, 5–32 to 5–33

notification area items, 3–5

read messages, 7–42

Office toolbars, 6–24

spelling errors, 6–45

taskbars, 3–10, 3–11

Word toolbars, 7–4

Hide Spelling Errors In This Document option, 6–45

high privacy settings, 5–27

high security zone settings, 5–39

highly experienced users, 1–3

history

AutoComplete, 5–35

password enforcements, 9–26

websites, previously viewed, 5–7

History Explorer bar, 5–9

home network firewalls, 10–10 to 10–11

home pages, 5–10

home users vs. office users, 2–12

host computers

Internet Connection Sharing, 8–46

Internet Control Message Protocol, 10–13 to 10–15

HOSTS, 8–44

how questions, asking users, 2–3

how–to articles

Knowledge Base, 2–12

TechNet, 2–14

.htm files, 3–33

HTML editors, 5–37

.html files, 3–33

HTTP (Hypertext Transfer Protocol), 4–3

hubs. See network connectivity

hung installations, 6–20