Before You Begin


The purpose of this course is to teach you to support end users who run Windows XP Professional in a corporate environment or Windows XP Home Edition in a home or small business environment, and to prepare you for the 70-272 certification examination. This course assumes that you have approximately 6 months of hands-on experience and the following prerequisite knowledge:

  • Basic experience using a Microsoft Windows operating system such as Windows XP

  • Basic understanding of Microsoft Office applications and Windows accessories, including Microsoft Internet Explorer

  • Basic understanding of core operating system technologies, including installation and configuration

  • Basic understanding of hardware components and their functions

  • Basic understanding of the major desktop components and interfaces and their functions

  • Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings

  • How to use command-line utilities to manage the operating system

  • Basic understanding of technologies that are available for establishing Internet connectivity




McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237

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