Exam Highlights

Before taking the exam, review the key topics and terms that are presented in this chapter. You need to know this information.

Key Points

• If a user complains that a Web page does not look the way it should, be sure you check whether a custom appearance is set and whether that custom appearance is configured to override the styles on Web pages.

• You can remove temporary Internet files cached on a user’s hard disk by using the Disk Cleanup tool that comes with Windows XP or by using the Internet Options dialog box in Internet Explorer. Deleting temporary files can fix a number of problems, ranging from slow performance to problems logging in to websites.

• Remember the five kinds of cookies—temporary, persistent, first-party, third-party, and session. Also remember what types of cookies are blocked at the different privacy settings.

Key Terms

cookie A small text file that a website creates and stores on a computer. Cookies detail what users’ preferences are, what users purchased, and any personal information offered by the user.

Group Policy A policy created by an administrator that affects all users on a computer or all users in a domain and generally set by domain administrators on a domain level. Group Policy is used to specify how a user’s desktop looks, what wallpaper is used, and how the Internet Explorer Title bar looks, to name only a few options.

search engine An application that can search through every page on every website on the Internet for the purpose of offering those pages when a user searches for information. Major search engines include Google and Yahoo!.

temporary files Cached files. Temporary Internet files allow a user to use the Back and Forward buttons, access History, and use offline files and folders. Retrieving information from the Temporary Internet Files folder is much faster than retrieving information from the Internet.

Uniform Resource Locator (URL) The URL of a website is its friendly name, for instance, http://www.microsoft.com.

URL See Uniform Resource Locator.