Index_E

E

echo requests, 10–14

edges cropped, objects, 7–13

Edit menu, 7–11

editing

embedded objects, 7–11, 7–13

Excel macros, 7–31

linked objects, 7–11, 7–13

Office options, 6–32

shared files, 9–4, 9–7, 9–10

source code, 5–37

editors

e–mail, 4–46

HTML, 5–37

proofing tools, 6–37 to 6–47

educating users

benefits, 2–24 to 2–26

cautioning, 2–28

examples, 2–25

interest levels, gauging, 2–24

maintenance tasks, 2–28 to 2–30

online help and support, 2–26 to 2–28

overview, 2–24

researching themselves, 2–28

troubleshooting wizards, 2–27 to 2–26 to 2–28

when not to explain, 2–26

effective permissions, 9–13

email. See e–mail

e–mail. See also e–mail account setup; junk e–mail; newsgroups; Outlook; Outlook Express

address changes, 4–39

archiving, 4–32

attachments, 7–38 to 7–41

backups, 4–14, 4–46

blocked senders list, 4–34

compacting data, 4–37

composition options, 4–45

configuring, 13–19

contacts, 7–47 to 7–48

copy on servers, 4–44 to 4–45

customizing, 15–16

folder size, 7–42

hiding messages, 7–42

interface problems, 4–40 to 4–41

labs, 4–51

language support, 7–41

maintenance, 4–31 to 4–38

name changes, 4–39

order, 4–40

previewing, 4–40

recovering, 7–42, 7–49 to 7–50

safe lists, 4–34

sounds, 7–42

tasks, 7–48

troubleshooting, 4–39 to 4–43, 14–14

unread, 4–33

e–mail account setup

address books, 4–10 to 4–13

advanced settings, 4–5 to 4–9

backups, 4–22

creating, 4–3 to 4–9

Exchange Server, 4–9 to 4–10

existing, modifying, 4–8

exporting, 4–13, 4–16

IMAP accounts, 4–3 to 4–4, 4–9, 4–15, 4–19

importing, 4–10 to 4–13, 4–17, 4–20

Outlook Express, 4–14 to 4–18

overview, 4–3

POP3 accounts, 4–3 to 4–4, 4–8 to 4–9, 4–15, 4–19

protocols, 4–3

testing, 4–5

types, 4–3

E–Mail Accounts Wizard, 4–39

embedding objects in files, 7–11 to 7–13

emptying Deleted Items folder

exiting Outlook, 4–31

Mailbox Cleanup, 4–33

Enable Click and Type option, 6–32

enabling

AutoComplete, 5–35

download complete notifications, 5–38

Inline AutoComplete, 5–36

Internet favorites, 5–34

offline files, 3–28

script debugging, 5–37

encoding

Outlook Express language support, 7–41

Web pages, 5–6

encryption

e–mail account settings, 4–8

passwords, 9–27

view options, 3–29

end user education

benefits, 2–24 to 2–26

cautioning, 2–28

examples, 2–25

interest levels, gauging, 2–24

maintenance tasks, 2–28 to 2–30

online help and support, 2–26 to 2–28

overview, 2–24

researching themselves, 2–26 to 2–28

troubleshooting wizards, 2–27 to 2–28

when not to explain, 2–26

end user support call resolution

overview, 2–1

questions to ask, 2–2 to 2–6

reproducing problems, 2–4

solutions

implementing, 2–16 to 2–18

overview, 2–7

procedures, 2–7 to 2–8

researching, 2–9 to 2–16

end user support roles

corporate environments

domains, 1–9 to 1–11

entry–level jobs, 1–12

network types, 1–8 to 1–11

overview, 1–8

tier structure, 1–11

workgroups, 1–8

desktop support technicians

expert users, leveraging, 1–4

overview, 1–3

skills, 1–5

user experience levels, 1–3

user past experiences, 1–5

noncorporate environments, 1–16 to 1–19

overview, 1–1 to 1–2

ending IP addresses, 8–35

ending program status, 3–6

Enforce Password History option, 9–26

engineer user support, 1–11

entry–level support jobs, 1–12

equal signs, Excel, 7–20

errors

e–mail account tests, 4–16

e–mail attachments, 7–40

e–mail names or addresses, 4–39

embedded files, 7–13

Excel calculations, 7–24

Excel macros, 7–28

Group Policy restrictions, 9–38

ICMP, 10–15

invalid page faults, 5–43 to 5–44

ISP phone numbers, 8–12

linked files, 7–13

newsgroups, 4–27

Office applications, 7–51

Office installations, 6–19

researching, 2–13

usability, 14–1

users, 7–15

escalations, help desk

described, 1–12

preventing, 2–9

solution attempts before, 2–17

Ethernet, 8–3

Eudora Light, 4–11

Eudora Pro, 4–11

evaluation software, 2–15

event auditing policies, 9–29

event management, Outlook, 7–46 to 7–47

Every Time You Start Internet Explorer setting, 5–23

Every Visit To The Page setting, 5–23

Everyone group, 9–9

Excel

calculations, 7–20 to 7–25

charts, 7–30

e–mail imports, 4–12

embedding, 7–11 to 7–13

lost files, 7–29

macros, 7–25 to 7–29

overview, 7–20

Exchange Server

connecting to, 4–9 to 4–10

e–mail recovery, 7–50

exiting

deleting files on, 5–22

program status, 3–6

experts

Microsoft Most Valuable Professionals, 2–15

users, leveraging, 1–4

expirations

e–mail archives, 4–32

passwords, 9–26

Explorer bar options, 5–9

exporting

address books, 4–13, 4–16

e–mail messages, 4–13, 4–16

Internet favorites, 5–34

Outlook Express settings, 4–46

extended partitions, 11–9

external devices. See devices

external drive ports, 12–4