Why This Chapter Matters


The purpose of this chapter is to introduce Microsoft Internet Explorer and to explore common end-user requests. As a desktop support technician (DST), you will be asked to resolve a wide range of service calls regarding Internet Explorer, including personalizing the interface, changing the way that Web pages look on the monitor, and showing users how to access History files or search for related websites. You will also be called on to perform troubleshooting tasks. These calls generally have to do with the inability to view Web pages or problems with the speed at which Web pages are loaded, but the requests can also be about performing maintenance tasks such as deleting temporary files or asking for advice on dealing with cookies.

Before You Begin

Before you begin this chapter, you should have basic familiarity with the Microsoft Windows XP interface. You should also have a working knowledge of Internet Explorer and using the Web. Finally, you should have access to a computer running Windows XP and Microsoft Internet Explorer on which you can experiment with changing various settings.




McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237

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