This section lists supplemental readings by objective. Study these sources thoroughly before taking exam 70-272.
Objective 3.1 Office 2003 Editions Resource Kit. (Available online at http://www.microsoft.com/office/ork/2003/default.htm.) This site provides a wealth of information for IT professionals about supporting Office 2003, including the full text of the resource kit.
Microsoft Office System Inside Out, 2003 Edition, by Michael J. Young and Michael Halvorson. This book is designed for advanced users and includes information about configuring, supporting, and troubleshooting all of the Microsoft Office applications.
Microsoft Office Word 2003 Inside Out, by Mary Millhollon and Katherine Murray.
Microsoft Office Excel 2003 Inside Out, by Craig Stinson and Mark Dodge.
Microsoft Office Outlook 2003 Inside Out, by Jim Boyce.
Objective 3.2 “Customize Your Web Browsing Layout.” (Available online at http://www.microsoft.com/windows/ie/using/howto/customizing/custombrowser.asp.)
Microsoft Internet Explorer 6 Resource Kit. (Available online at http://www.microsoft.com/resources/documentation/ie/6/all/reskit/en-us/default.mspx.) Review Part 5, “Customization and Installation.”
Objective 3.3 “Organize Outlook Express E-Mail Messages.” (Available online at http://www.microsoft.com/windows/ie/using/howto/oe/organize.asp.)
“Personalize Your E-Mail Messages.” (Available online at http://www.microsoft.com/windows/ie/using/howto/oe/personalize.asp.)
Objective 3.4 Microsoft Windows XP Inside Out, Deluxe Edition, by Ed Bott, Carl Siechert, and Craig Stinson.
“HOW TO: Customize the Windows Explorer Views in Windows XP,” Microsoft Knowledge Base article 307856. (Available online at http://support.microsoft.com /default.aspx?scid=kb;en-us;307856&sd=tech.)
“Microsoft Windows XP Professional Resource Kit Documentation,” by Microsoft Corporation. (Available online at http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prork_overview.asp.)