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Chapter 1: Introduction to Desktop Support
Table 1-1: End Users Have Varying Skill Levels
Table 1-2: An Overview of the Corporate Tier Structure
Table 1-3: Overview of the Telephone Call Center Tier Structure
Chapter 2: Resolving a Service Call
Table 2-1: Selecting the Right Newsgroup
Table 2-2: Teach and Inform the End User
Chapter 3: Troubleshooting the Operating System
Table 3-1: Advanced Taskbar Problems and Solutions
Table 3-2: Common Folder View Issues and Their Solutions
Table 3-3: Common File Types and the Programs Used to Open Them
Chapter 4: Microsoft Outlook and Outlook Express
Table 4-1: Internet E-Mail Settings
Table 4-2: Missing Interface Components
Chapter 5: Supporting Internet Explorer
Table 5-1: How Often Should Internet Explorer Check for Newer Versions of Web Pages?
Table 5-2: Security Zones and Default Settings
Table 5-3: Common Security Service Calls and Resolutions
Chapter 6: Installing and Configuring Office Applications
Table 6-1: Office Professional Edition 2003 Minimum Requirements
Table 6-2: Common Installation Problems
Table 6-3: Common Spelling and Grammar Requests and Solutions
Chapter 7: Troubleshooting Office Applications
Table 7-1: Restore Defaults
Table 7-2: Troubleshooting Linked Files
Table 7-3: Common Formulas
Table 7-4: Other Common Issues
Chapter 8: Common Connectivity Problems
Table 8-1: Resolving Common Internet Connectivity Calls
Table 8-2: Resolving Common Internet Connectivity Calls
Table 8-3: IP Addresses and Related Subnet Masks
Chapter 9: Security and Security Permissions
Table 9-1: Troubleshooting Simple File Sharing
Table 9-2: Troubleshooting Share Permissions
Table 9-3: Troubleshooting NTFS Permissions
Table 9-4: Common Group Policy Restrictions
Chapter 10: Protecting the Computer
Table 10-1: ICMP Options
Chapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers
Table 11-1: Supported File Systems
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McDst Self-Paced Training Kit (Exam 70-272(c) Supporting Users and Troubleshooting Desktop Applications on a[... ]ystem)
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 237
BUY ON AMAZON
Adobe After Effects 7.0 Studio Techniques
Track Mattes
Navigating Multiple Compositions
Morphing
Film, HDR, and 32 Bit Compositing
Conclusion
Systematic Software Testing (Artech House Computer Library)
Detailed Test Planning
Improving the Testing Process
Appendix A Glossary of Terms
Appendix B Testing Survey
Appendix C IEEE Templates
Mapping Hacks: Tips & Tools for Electronic Cartography
Hack 54. Create Your Own Maps for a Garmin GPS
Hack 56. Animate Your Tracklogs
Hack 60. Improve the Accuracy of Your GPS with Differential GPS
Hacks 78-86
Hack 79. Geocode a U.S. Street Address
Comparing, Designing, and Deploying VPNs
Advanced MPLS Layer 3 VPN Deployment Considerations
Supporting Multicast Transport in MPLS Layer 3 VPNs
Review Questions
Summary
Summary
FileMaker 8 Functions and Scripts Desk Reference
Get(FoundCount)
Get(LayoutName)
Get(RecordID)
Get(WindowTop)
Error Codes in FileMaker
Understanding Digital Signal Processing (2nd Edition)
REFERENCES
REFERENCES
DERIVATION OF THE RADIX-2 FFT ALGORITHM
COMPUTING FFT TWIDDLE FACTORS
Section G.5. REAL FSF TRANSFER FUNCTION
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