1. | You are working as a DST for a help desk. A user calls because he is having problems accessing his company network from home. He installed Windows XP Professional on his home computer earlier that day. He purchased a do-it-yourself kit from the local cable company and installed the cable modem and the network adapter supplied with the kit. After verifying that the cable modem is powered on and is physically connected to the computer, you have the user open Device Manager. He tells you that there is no device listed under the Network Adapters category. However, he tells you that he does see a device with a yellow exclamation point listed in the Unknown Devices category that is named PCI Network Adapter. What do you suspect is the problem?
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2. | Which of the following utilities would you use to determine whether a network adapter was properly configured and working in Windows XP?
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3. | You are working as a DST for a help desk. You get a call from a user who has just changed offices. Instead of waiting for a technician, she had one of her coworkers help her move her computer to the new office. She can start the computer but cannot access the company network. Your company uses DHCP servers to provide IP addressing information to client computers automatically. What is the first thing you should have the user do?
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Answers
1. | Correct Answers: C
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2. | Correct Answers: C
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3. | Correct Answers: B
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