.wav files, 3–33
Web pages
AutoComplete, 5–35 to 5–36
colors, 5–2
content restrictions, 5–12 to 5–13
encoding, 5–6
favorite links, 5–34 to 5–35
fonts, 5–2 to 5–4
home pages, 5–10
Inline AutoComplete, 5–36
language settings, 5–5 to 5–6
newer versions, checking for, 5–22 to 5–24
overriding settings, 5–3 to 5–4
readability, improving, 5–2 to 5–4
script errors, 5–37
searching, 5–36
source code, 5–37
temporary Internet files, 5–18 to 5–24
text size, 5–2
troubleshooting, 5–42 to 5–44
Web toolbars
Office, 6–23
Outlook, 4–40
websites
Knowledge Base, 2–12, 2–19
manufacturers, 2–12
newsgroups, 2–15 to 2–16
personal information, sending, 5–5
previously viewed, 5–7
readability, improving, 5–2 to 5–4
related sites, viewing, 5–8 to 5–9
security zones, adding to, 5–40 to 5–41
TechNet, 2–14 to 2–15, 2–21
what questions, asking users, 2–3
when questions, asking users, 2–3
who questions, asking users, 2–2
why questions, asking users, 2–3
Windows cannot open this file error, 7–39
Windows CE, 12–10
Windows classic folders, 3–28 to 3–30
Windows Error Reporting option, 9–38
Windows File Association website, 7–39
Windows Help and Support Center, 2–10, 2–26 to 2–28
Windows Mobile, 12–10
Windows Multilingual User Interface Pack, 3–25
Windows Update, 10–2 to 10–5
Windows XP
activating, 6–14
troubleshooting tools, 3–40 to 3–47
updates, 10–2 to 10–8
Windows XP Tablet PC Edition, 12–11
WINS (Windows Internet Naming Service), 8–42 to 8–43
wireless access points, 8–4, 12–5
wireless networking cards, 12–5
Word file save options, 6–33
Word troubleshooting
embedding objects, 7–11 to 7–13
interface items, missing, 7–3 to 7–7
object linking, 7–11 to 7–13
lost files, 7–14 to 7–15
menu defaults, restoring, 7–16
overview, 7–3
text formatting, 7–8 to 7–11
WordPerfect options, 6–32
workgroups
APIPA connections, 8–25
changing, 8–28
clearing connections, 8–17
disabling connections, 8–16
enabling connections, 8–16
Group Policy, 9–35 to 9–37, 9–39
information gathering, 8–15
name verifications, 8–14
overview, 1–8
permissions, 9–5, 9–7, 9–14
re–creating connections, 8–17 to 8–19
shared computers, 11–3
troubleshooting connections, 8–14to 8–19
when to use, 1–9
workstations. See computers
worms, 10–23
Wrap To Windows option, 6–31
Write permissions, 9–10