Case Scenario Exercises

Scenario 11.1

A user has a multiple boot computer that has Windows 2000 Professional with Service Pack 3 and Windows XP Professional Edition installed. Windows 2000 Professional is installed on the first partition, Windows XP Professional is installed on the second partition, and both are formatted with NTFS. Office 2003 is installed on the Windows XP partition. The user complains that she encounters problems when running Office 2003 from the Windows 2000 Professional partition. She needs to be able to access and run the program from both partitions. What can you do to solve this problem?

1. Install Office 2003 on the Windows 2000 Professional partition.

2. Purchase Microsoft Office 2000 and install it on the Windows 2000 Professional partition. Office 2003 works properly only on computers running Windows XP and later.

3. Reformat and reinstall the computer, and switch the order of the operating systems. Windows XP Professional should be on the first partition and Windows 2000 Professional on the second.

4. Run Office 2003 in program compatibility mode for Windows 2000.

Scenario 11.2

A user has a computer with one hard disk partition that has been running Windows 98. He uses third-party software to resize his current partition so that it takes up only half of the hard disk and then creates another primary partition of the same size on the other half of the hard disk. The user installs Windows XP to the new partition by starting the computer using the Windows XP CD-ROM, following the prompts, and selecting the new partition when asked where he wants to install. After Windows XP is installed, the user finds that he can boot into either operating system successfully. He installed his applications under Windows XP and they run fine. He was also able to open documents from the Windows 98 partition while running Windows XP, as Windows XP shows both partitions as hard drives in the My Computer window. However, when the user is running Windows 98, the My Computer window shows only one hard drive. The user is unable to see anything on the Windows XP partition. The user must be able to access both partitions from either operating system. What is the solution?

1. The user needs to upgrade from Windows 98 to Windows 98 Second Edition.

2. In Windows 98, the user must use the Disk Management tool to add the Windows XP partition.

3. The user should reformat the Windows XP partition, reinstall Windows XP, and be sure to format the drive using FAT32.

4. The user needs to configure a user account in Windows XP that exactly matches the user account configured in Windows 98.