A.20.1 Byrd, David and Speed, Timothy. The trouble with templates, Part 1. IBM developerWorks, September 2003. http://www.ibm.com/developerworks/lotus/library/ls-Templates1/index.html.
A.20.2 Byrd, David and Speed, Timothy. The trouble with templates, Part 2. IBM developerWorks, September 2003. http://www.ibm.com/developerworks/lotus/library/ls-Templates2/index.html.