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Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
Authors:
Danelle Au
,
Baldwin Choi
,
Rajesh Haridas
,
Christina Hattingh
,
Ravi Koulagi
,
Mike Tasker
,
Lillian Xia
BUY ON AMAZON
Part I: Cisco IP Communications Express Overview
Introducing Cisco IPC Express
Introducing Cisco IPC Express
The Purpose of Cisco IPC Express
Benefits of Cisco IPC Express
Cisco IPC Express System Components
Using Cisco IPC Express in Retail, Financial, and Healthcare Businesses
Other Cisco IP Telephony Solutions for the Enterprise Branch and Small and Medium Offices
Summary
Building a Cisco IPC Express Network
Building a Cisco IPC Express Network
IP Telephony Network Deployment Overview
Cisco IP Telephony System Trade-Offs
Understanding Cisco IPC Express Deployment Models
Summary
Cisco IPC Express Architecture Overview
Cisco IPC Express Architecture Overview
Cisco IPC Express System Architecture
Cisco CME Architecture
Cisco UE Applications Architecture
Summary
Recommended Reading
Part II: Feature Operation and Applications
Cisco IP Phone Options
Cisco IP Phone Options
The Cisco 7940G and 7960G IP Phones
The Cisco 7914 Expansion Module
The Cisco 7910G IP Phone
The Cisco 7905G and 7912G IP Phones
The Cisco 7970G IP Phone
The Cisco 7902G IP Phone
The Cisco 7935 and 7936 IP Conference Station
The Cisco 7920 Wireless IP Phone
The Cisco Analog Telephony Adaptor
The Cisco IP Communicator Softphone
Firmware Files for IP Phones
Resetting and Restarting the Phones
Erasing the Phone Configuration
Accessing Call Parameters for an Active Call
Summary
Cisco CME Call Processing Features
Cisco CME Call Processing Features
IP Phones and IP Phone Lines
Implementing Shared Lines and Hunt Groups
Creating an Intercom
Using Private Lines
Paging
Implementing Overlays
Invoking Call Pickup
Customizing Softkeys
Configuring Call Transfer and Forward
Summary
Cisco CME PSTN Connectivity Options
Cisco CME PSTN Connectivity Options
Trunk Signaling Systems
Cisco IOS PSTN Telephony Interfaces
PSTN Call Switching
Digit Manipulation
PSTN Trunk Failover
Summary
Connecting Multiple Cisco CMEs with VoIP
Connecting Multiple Cisco CMEs with VoIP
Considerations When Integrating Cisco CME in H.323 and SIP VoIP Networks
Integrating Cisco CME in an H.323 Network
DTMF Relay for H.323
Call Transfer and Call Forwarding in an H.323 Network Using H.450 Services
Integrating Cisco CME in a SIP Network
Summary
Integrating Cisco CME with Cisco CallManager
Integrating Cisco CME with Cisco CallManager
Goals of Interoperability
Basic Calls Between Cisco CallManager and Cisco CME
Call Transfer
Call Forwarding
Connected Party Name and Number Services
Using H.450.x Tandem IP-to-IP Gateway
Summary
Cisco IPC Express Automated Attendant Options
Cisco IPC Express Automated Attendant Options
Using an Automated Attendant or a Receptionist in Your Office
Understanding the Cisco IPC Express Integrated Automated Attendant
The Cisco UE System AA
Customizing the Cisco UE AA
The Cisco UE Greeting Management System
Setting Up a Cisco UE Automated Attendant
TCL-Based Automated Attendant
Summary
Cisco IPC Express Integrated Voice Mail
Cisco IPC Express Integrated Voice Mail
Cisco UE Voice Mail Overview
Subscriber Features
Caller Features
Administrator Features
Call Redirection into Voice Mail
Working with Users and Names
Dial Plan Considerations
Voice Mail Networking
Voice Mail Deployment Considerations
Summary
Cisco CME External Voice Mail Options
Cisco CME External Voice Mail Options
Cisco Unity Voice Mail
Stonevoice Voice Mail
Analog Voice Mail
PSTN-Based Voice Mail
Summary
Additional External Applications with Cisco CME
Additional External Applications with Cisco CME
TAPI and XML Application Architecture
TAPI Applications
Extensive Markup Language Applications
Summary
Part III: Administration and Management
Cisco IPC Express General Administration and Initial System Setup
Cisco IPC Express General Administration and Initial System Setup
Administrative Access Overview
System Installation and Initial Setup
Cisco CME GUI Customization Via XML
Cisco Zero Touch Deployment
Summary
Configuring and Managing Cisco IPC Express Systems
Configuring and Managing Cisco IPC Express Systems
Cisco IPC Express System GUI Overview
Configuring the Router
Configuring IP Phones and Extensions
Configuring PSTN Interfaces
Configuring Extensions and the Dial Plan
Configuring Cisco CME Call Processing Features
Configuring the Cisco UE AA
Configuring Cisco UE Voice Mail
Configuring the AVT
Configuring Cisco UE Backup and Restore
Configuring Interconnection with Other Sites
Security Best Practices for Cisco CME
Security Best Practices for Cisco UE
Configuring and Monitoring Via Network Management Systems Using the Cisco CME AXL/SOAP Interface
Monitoring Cisco IPC Express
Managing Cisco IPC Express Systems by Managed Services and Enterprises
Cisco Voice Network Management Solutions
Managing Cisco IPC Express with Cisco Partner Applications
Summary
Cisco IPC Express System Configuration Example
Cisco IPC Express System Configuration Example
Step 1: Planning and Offline Staging
Step 2: Basic Router Setup
Step 3: Initial Cisco CME System Setup
Step 4: Configuring Extensions and Phones
Step 5: Configuring the PSTN Interface
Step 6: Configuring Cisco UE AA and Voice Mail
Step 7: Configuring Cisco CME Call Processing Features
Step 8: Interconnecting Multiple Cisco IPC Express Systems
Sample System Configurations
Summary
Part IV: Maintenance and Troubleshooting
Troubleshooting Basic Cisco IPC Express Features
Troubleshooting Basic Cisco IPC Express Features
Troubleshooting Phone Registration
Understanding SCCP and Call Flow Debugging
Troubleshooting the Cisco IPC Express GUI
Summary
Troubleshooting Advanced Cisco CME Features
Troubleshooting Advanced Cisco CME Features
Dialplan Pattern Configuration Problems
Missing Transfer Patterns
Conference Failures
Unable to Hear Music on Hold
Missing Directory Services Option
Working with the Class of Restriction Feature
Summary
Troubleshooting Cisco CME Network Integration
Troubleshooting Cisco CME Network Integration
Integrating Cisco CME with Cisco Unity Voice Mail
A Cisco Unity System with a Network of Cisco CMEsCentralized Voice Mail Architecture
Troubleshooting Call Transfers and Call Forwards
Troubleshooting Transcoding
Troubleshooting H.323 GK Integration
Summary
Troubleshooting Cisco UE System Features
Troubleshooting Cisco UE System Features
General Troubleshooting Techniques
Troubleshooting Installation Problems
Troubleshooting Cisco UE Startup
Troubleshooting the Initialization Wizard
Troubleshooting Backup and Restore
Summary
Troubleshooting Cisco UE Automated Attendant
Troubleshooting Cisco UE Automated Attendant
Troubleshooting a Customized AA
Tracing a Call Flow in the AA
Summary
Troubleshooting Cisco UE Integrated Voice Mail Features
Troubleshooting Cisco UE Integrated Voice Mail Features
Common Voice Mail show Commands
Troubleshooting Mailbox GUI Configuration Problems
Troubleshooting Cisco CME and Cisco UE Integration
Troubleshooting the TUI and VXML Browser
Troubleshooting the Database, LDAP, and Mailbox Activities
Troubleshooting the Message Waiting Indicator
Troubleshooting Voice Mail VPIM Networking
Summary
Part V: Appendixes
Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
Appendix A. Cisco IPC Express Features, Releases, and Ordering Information
Cisco IPC Express Features and Releases
Cisco IPC Express Ordering Information
Appendix B. Sample Cisco UE AA Scripts
Appendix B. Sample Cisco UE AA Scripts
The main.aef Script
The dialbyname.aef Script
The dialbyextension.aef Script
Appendix C. Cisco Unity Express Database Schema
Appendix C. Cisco Unity Express Database Schema
Table vm_bcst_heard
Table vm_greeting
Table vm_job
Table vm_mailbox
Table vm_mbxusers
Table vm_message
Table vm_usermsg
Index
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 158705180X
EAN: 2147483647
Year: 2006
Pages: 236
Authors:
Danelle Au
,
Baldwin Choi
,
Rajesh Haridas
,
Christina Hattingh
,
Ravi Koulagi
,
Mike Tasker
,
Lillian Xia
BUY ON AMAZON
Identifying and Managing Project Risk: Essential Tools for Failure-Proofing Your Project
Identifying Project Scope Risk
Managing Activity Risks
Quantifying and Analyzing Project Risk
Managing Project Risk
Closing Projects
VBScript Programmers Reference
A Quick Introduction to Programming
Data Types
Error Handling and Debugging
Classes in VBScript (Writing Your Own COM Objects)
HTML Applications
Network Security Architectures
Network Security Is a System
Rogue Device Detection
Design Considerations
High-End Resilient Campus Security Design
Microsoft VBScript Professional Projects
Conditional Logic and Iterative Structures
VBScript and Internet Explorer
Creating Administrator Accounts
Archive Management
Appendix A Windows XP Command Reference
The Lean Six Sigma Pocket Toolbook. A Quick Reference Guide to Nearly 100 Tools for Improving Process Quality, Speed, and Complexity
Using DMAIC to Improve Speed, Quality, and Cost
Voice of the Customer (VOC)
Descriptive Statistics and Data Displays
Reducing Lead Time and Non-Value-Add Cost
Complexity Value Stream Mapping and Complexity Analysis
.NET System Management Services
.NET Framework and Windows Management Instrumentation
Using the System.Management Namespace
Instrumenting .NET Applications with WMI
The WMI Schema
WMI Providers
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