MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
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MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
EAN: N/A
Year: 2006
Pages: 195
Pages: 195
- Table of Contents
- BackCover
- MCDST Self-Paced Training Kit (Exam 70-271) - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- About This Book
- Intended Audience
- Prerequisites
- About the CD-ROM
- Features of This Book
- Getting Started
- The Microsoft Certified Professional Program
- Technical Support
- Evaluation Edition Software Support
- Part 1: Learn at Your Own Pace
- Chapter 1: Introduction to Desktop Support
- Lesson 1: Introduction to Supporting Users
- Lesson 2: Overview of Corporate Environments
- Lesson 3: Overview of Noncorporate Environments
- Lesson 4: Overview of Basic Troubleshooting
- Case Scenario Exercises
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 2: Installing Windows XP
- Lesson 1: Installing Windows XP
- Lesson 2: Troubleshooting Windows XP Installations
- Lesson 3: Activating and Updating Windows XP
- Lesson 4: Troubleshooting Windows XP Startup Problems
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 3: Supporting Local Users and Groups
- Lesson 1: Supporting Local User Accounts and Groups
- Lesson 2: Troubleshooting User Logon
- Lesson 3: Supporting Security Settings and Local Security Policy
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 4: Supporting the Windows Desktop
- Lesson 1: Troubleshooting the Windows Taskbar and Start Menu
- Lesson 2: Supporting Multiple Languages
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 5: Supporting Windows XP File and Folder Access
- Lesson 1: Managing Files and Folders
- Lesson 2: Supporting NTFS Permissions
- Lesson 3: Supporting Shared Folders
- Lesson 4: Supporting Simple File Sharing
- Lesson 5: Supporting Offline Files
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 6: Installing and Managing Hardware
- Lesson 1: Installing Hardware
- Lesson 2: Supporting and Troubleshooting Hardware
- Lesson 3: Supporting and Troubleshooting Device Drivers
- Lesson 4: Supporting Hardware Profiles
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 7: Supporting Display Devices, IO Devices, and ACPI
- Lesson 1: Configuring and Troubleshooting Display Devices
- Lesson 2: Configuring and Troubleshooting IO Devices
- Lesson 3: Configuring and Troubleshooting ACPI
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 8: Supporting Storage Devices in Windows XP
- Lesson 1: Supporting and Troubleshooting Hard Disks
- Lesson 2: Supporting and Troubleshooting Removable Media
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 9: Managing Local and Network Printers
- Lesson 1: Supporting Printers
- Lesson 2: Using Print Permissions
- Lesson 3: Sharing a Printer
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 10: Supporting Network Connectivity
- Lesson 1: Overview of TCPIP
- Lesson 2: Troubleshooting Network Connectivity
- Lesson 3: Supporting Internet Connection Firewall
- Lesson 4: Using Remote Access Tools
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 11: Supporting Internet Explorer in Windows XP
- Lesson 1: Configuring Internet Explorer
- Lesson 2: Troubleshooting Internet Explorer Problems
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Chapter 12: Monitoring System Performance in Windows XP
- Lesson 1: Configuring Windows XP for Performance
- Lesson 2: Monitoring Windows XP Performance
- Case Scenario Exercises
- Troubleshooting Lab
- Chapter Summary
- Exam Highlights
- Questions and Answers
- Part 2: Prepare for the Exam
- Chapter 13: Installing a Windows Desktop Operating System
- Tested Skills and Suggested Practices
- Further Reading
- Objective 1.1: Perform and Troubleshoot an Attended Installation of Windows XP Operating System
- Objective 1.2: Perform and Troubleshoot an Unattended Installation of a Windows Desktop Operating System
- Objective 1.3: Upgrade from a Previous Version of Windows
- Chapter 14: Managing and Troubleshooting Access to Resources
- Tested Skills and Suggested Practices
- Further Reading
- Objective 2.1: Monitor, Manage, and Troubleshoot Access to Files and Folders
- Objective 2.2: Manage and Troubleshoot Access to Shared Folders
- Objective 2.3: Connect to Local and Network Print Devices
- Objective 2.4: Manage and Troubleshoot Access to and Synchronization of Offline Files
- Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers
- Tested Skills and Suggested Practices
- Further Reading
- Objective 3.1: Configure and Troubleshoot Storage Devices
- Objective 3.2: Configure and Troubleshoot Display Devices
- Objective 3.3: Configure and Troubleshoot Advanced Configuration and Power Interface (ACPI)
- Objective 3.4: Configure and Troubleshoot IO Devices
- Chapter 16: Configuring and Troubleshooting the Desktop and User Environments
- Tested Skills and Suggested Practices
- Further Reading
- Objective 4.1: Configure the User Environment
- Objective 4.2: Configure Support for Multiple Languages or Multiple Locations
- Objective 4.3: Troubleshoot Security Settings and Local Security Policy
- Objective 4.4: Configure and Troubleshoot Local User and Group Accounts
- Objective 4.5: Troubleshoot System Startup and User Logon Problems
- Objective 4.6: Monitor and Analyze System Performance
- Chapter 17: Troubleshooting Network Protocols and Services
- Further Reading
- Objective 5.1: Troubleshoot TCPIP
- Objective 5.2: Troubleshoot Name Resolution Issues
- Objective 5.3: Configure and Troubleshoot Remote Connections
- Objective 5.4: Configure and Troubleshoot Internet Explorer
- Objective 5.5: Configure and Troubleshoot End User Systems by Using Remote Connectivity Tools
- Glossary
- B-C
- D
- E-I
- L-M
- N-P
- R-S
- T-W
- List of Figures
- List of Tables
- List of Exercises
- List of Sidebars
- Index
- Index_Numbers
- Index_A
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J-L
- Index_M
- Index_N
- Index_O
- Index_P
- Index_Q-R
- Index_S
- Index_T
- Index_U
- Index_V
- Index_W
- Index_Z
MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
EAN: N/A
Year: 2006
Pages: 195
Pages: 195
- Chapter II Information Search on the Internet: A Causal Model
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter VI Web Site Quality and Usability in E-Commerce
- Chapter IX Extrinsic Plus Intrinsic Human Factors Influencing the Web Usage
- Chapter X Converting Browsers to Buyers: Key Considerations in Designing Business-to-Consumer Web Sites