Case Scenario Exercises

Scenario 3.1

A user calls you and reports that he has mistakenly deleted a user account from a local computer. He re-created the user account before restarting or logging off, and he cannot access any of the files he once had access to. How would you help this caller so that he can access all his old files?

Scenario 3.2

A user calls and tells you that she created a Limited user account for her son on her home computer that is running Windows XP Professional. Her son created a password for his account, but now cannot remember the correct password. How can you help this user?