Index_D

D

DACLs

printers with, Lesson 2: Using Print Permissions

DACLs (discretionary access control lists)

defined, Basic File and Folder Permissions

inheritance, Basic File and Folder Permissions

dates

customizing, Customizing Regional Options

selecting regional options, Configuring Correct Currency, Time, and Date

Debug Mode, Table 2-5: Summary of Advanced Boot Options

default gateways

defined, Default Gateway

manual configuration, Manual Configuration of TCP/IP Properties

purpose of, Subnet Masks, Default Gateway

required for Internet connections, Default Gateway

Default User profile, Built-In User Profiles

defragmenting disks, Using the Disk Defragmenter

deleting local user accounts, Managing User Accounts

deny permissions, Understanding Allow and Deny Permission Assignments, Determining the Effect of Deny Permissions

desktop

folder for, Local Profile Storage

desktop support technicians., see dsts

Desktop toolbar

purpose of, Configuring Toolbars on the Windows Taskbar

desktops, Before You Begin

accessibilies options, Supporting Accessibility Options

common user requests, Common Start Menu and Taskbar Requests

Start. , see start menu

taskbars. , see taskbar

device drivers, Lesson 3: Supporting and Troubleshooting Device Drivers

Add Hardware Wizard, Installing Hardware by Using the Add Hardware Wizard, Lesson Review

defined, Lesson 3: Supporting and Troubleshooting Device Drivers

determining support for, Checking the Windows Catalog

Driver tab of Properties box, Lesson Review

Driver.cab files, Understanding the Driver.cab File

File Signature Verification utility, Using the File Signature Verification Utility

ignoring unsigned, Lesson 2 Review

information about, displayin, Updating Drivers

Plug and Play, Understanding Plug and Play Devices, Lesson Review

printer drivers, Understanding Printer Terminology, Installing Local Printers, Troubleshooting Printer Driver Issues, Troubleshooting Printers

printer drivers , Installing Additional Print Drivers for Non–Windows XP Operating Systems

rolling back, Exam Tip, Lesson 2 Review

signing of, Driver Signing, Using the File Signature Verification Utility

Stop errors, Troubleshooting Stop Errors

updates using Windows Update, Using the Windows Update Site

updating, Updating Drivers, Lesson 2 Review

Windows catalog, Checking the Windows Catalog

Windows Troubleshooters, Using Windows Troubleshooters, Lesson Review

Device Manager

accessing, Using Device Manager

blue is, Lesson Review

Conflicting Device List, Resource Assignments

connections, viewing by, Lesson Review

Devices By Connection view, Lesson Review

Devices views, Lesson Review

disabling devices, Removing and Disabling Devices

hidden devices, Changing Views in Device Manager

hot-plugged devices, Safely Removing Hot-Plugged Devices

identifying devices, Identifying Devices in Device Manager, Lesson Review

network hardware, troubleshooting, Troubleshooting Networking Hardware

property modification, Viewing and Modifying Device Properties, Lesson Review

purposes of, Using Device Manager

red xs, Lesson Review

removing devices, Removing and Disabling Devices

resource assignments, Resource Assignments, Lesson Review

Resources views, Lesson Review

scanning for devices, Scanning for Hardware Changes

symbols used by, Identifying Devices in Device Manager

types, viewing by, Lesson Review

USB devices, USB Devices

views available in, Changing Views in Device Manager

yellow exclamation points, Lesson Review

yellow question marks, Lesson Review

DHCP (Dynamic Host Configuration Protocol), Configuring TCP/IP for a Network Connection, Using Ipconfig

dial-up connections

modems. , see modems

properties, troubleshooting with, Troubleshooting Modem Connections, Table 10-5: Resolving Common Internet Connectivity Calls

TCP/IP configuration, Configuring TCP/IP for a Network Connection

dialing options, Internet Explorer, Configuring Connection Settings

DirectX

multiple monitors with, Supporting Multiple Displays

DirectX Diagnostics tool

purpose of, Table 6-1: Tools Available Through System Information

disabilities, options for., see accessibility options

Disk Bytes/sec counter, Table 12-4: Important Disk-Related Counters

Disk Cleanup, Disk Cleanup

temporary Internet files, Exam Tip

Disk Cleanup Wizard, Optimizing Hard Disk Performance

Disk Defragmenter, Using the Disk Defragmenter, Optimizing Hard Disk Performance

disk duplication, Automated Installation

Disk Management tool, Managing Hard Disks with the Disk Management Tool

drive letter assignment, Assigning Drive Letters to Volumes

extended partition creation, Supporting Basic Disks

Foreign status, Troubleshooting Disks and Volumes

formatting volumes, Formatting Volumes

Healthy status, Troubleshooting Disks and Volumes

Initializing status, Troubleshooting Disks and Volumes

launching, Managing Hard Disks with the Disk Management Tool

logical drive creation, Supporting Basic Disks

Missing status, Troubleshooting Disks and Volumes

mounted volumes, Using Volume Mount Points

New Partition Wizard, Supporting Basic Disks

No Media status, Troubleshooting Disks and Volumes

Online status, Troubleshooting Disks and Volumes

primary partition creation, Supporting Basic Disks

remote disk management, Managing Disks Remotely

status types, Troubleshooting Disks and Volumes

troubleshooting with, Troubleshooting Disks and Volumes

Unreadable status, Troubleshooting Disks and Volumes

Unrecognized status, Troubleshooting Disks and Volumes

disk quotas, Selecting a File System, Lesson 1: Managing Files and Folders, Managing Disk Space by Using Disk Quotas

DiskPart utility, Extending Volumes, Managing Disks from the Command Line

display adapters, Lesson 1: Configuring and Troubleshooting Display Devices

color quality, setting, Configuring Display Settings in Windows XP

Display Properties dialog box, Configuring Display Settings in Windows XP

dpi, setting, Configuring Display Settings in Windows XP

drivers, Troubleshooting Display Devices in Windows XP

hardware acceleration, setting, Configuring Display Settings in Windows XP

multiple monitors on, Supporting Multiple Displays

power management with, Real World—Configuring Power Options

refresh rate, setting, Configuring Display Settings in Windows XP

screen resolution, setting, Configuring Display Settings in Windows XP

secondary, Supporting Multiple Displays

self-test on startup, Understanding How a Computer Starts

Settings tab, Configuring Display Settings in Windows XP

troubleshooting, Troubleshooting Display Devices in Windows XP

3D settings, Configuring Display Settings in Windows XP

display devices

color quality, setting, Configuring Display Settings in Windows XP

Display Properties dialog box, Configuring Display Settings in Windows XP

dpi, setting, Configuring Display Settings in Windows XP

drivers for, Troubleshooting Display Devices in Windows XP

hardware acceleration, setting, Configuring Display Settings in Windows XP

monitors. , see monitors

multiple monitors, Supporting Multiple Displays

refresh rate, setting, Configuring Display Settings in Windows XP

requirements, Windows XP, Meeting the System Requirements

screen resolution, setting, Configuring Display Settings in Windows XP

secondary display adapters, Supporting Multiple Displays

Settings tab, Configuring Display Settings in Windows XP

troubleshooting, Troubleshooting Display Devices in Windows XP

types of, Lesson 1: Configuring and Troubleshooting Display Devices

3D settings, Configuring Display Settings in Windows XP

Display Properties dialog box

accessing, Configuring Display Settings in Windows XP

Advanced settings, Configuring Display Settings in Windows XP

color quality, setting, Configuring Display Settings in Windows XP

dpi, setting, Configuring Display Settings in Windows XP

hardware acceleration, setting, Configuring Display Settings in Windows XP

multiple monitor settings, Supporting Multiple Displays

refresh rate, setting, Configuring Display Settings in Windows XP

restart Windows setting, Configuring Display Settings in Windows XP

screen resolution, setting, Configuring Display Settings in Windows XP

Settings tab, Configuring Display Settings in Windows XP

DMA

viewing with System Information, Lesson Review

DNS, Domain Name System (DNS)

DNS (Domain Name System)

address resolution with, Domain Name System (DNS), See Also

Ipconfig, Using Ipconfig

manual configuration, Manual Configuration of TCP/IP Properties

troubleshooting, DNS Issues, Exam Tip

when to use, Real World—Dealing with Name Resolution

documentation

items required, list of, Documenting the Problem and Attempted Solutions

personal knowledge base creation, Creating a Personal Knowledge Base

solutions, working through, Documenting the Problem and Attempted Solutions

Domain Admins group

defined, Default Group Accounts

Domain Guests group

defined, Default Group Accounts

Domain Name System., see dns

Domain Users group

defined, Default Group Accounts

domain-based user accounts, Managing User Accounts

access token missing, Resolving Problems with Cached Credentials

cached credentials, Resolving Problems with Cached Credentials

missing domain controllers, Troubleshooting Missing Domain Controller Issues

multiple domains problem, Troubleshooting Domain Logon Problems

password reset disks, Creating a Password Reset Disk

Service Pack 1 required, Resolving Problems with Cached Credentials

troubleshooting logons, Troubleshooting Domain Logon Problems, Troubleshooting Missing Domain Controller Issues

domains

Add Workstations To Domain right, User Rights Assignment

corporate environment type, as a, Domains

Home Edition prohibited from joining, Understanding the Limitations of Windows XP Home Edition

joining when installing Windows XP, Table 2-3: Common Windows XP Installation Errors

logons, Understanding Logon

multiple, Multiple Domains

DOS, Network Installation

automated installations to, Automated Installation

installing Windows XP from, Starting a Standard (Attended) Installation

multiple monitors with, Supporting Multiple Displays

network installations on, Network Installation

dotted decimal notation, IP Addressing

download complete notification, Download Complete Notification

Downloaded Program Files folder, cleanup of, Disk Cleanup

dpi (dots per inch)

setting for displays, Configuring Display Settings in Windows XP

Dr. Watson

purpose of, Table 6-1: Tools Available Through System Information

drive letters

assignment during partitioning, Supporting Basic Disks

changing, Assigning Drive Letters to Volumes

root shares, Administrative Shares

rules for, Using Volume Mount Points

driver signing, Driver Signing, Using the File Signature Verification Utility

Driver.cab files, Understanding the Driver.cab File

drivers., see device drivers

DSL modems, Troubleshooting Cable and DSL Connections, Table 10-6: Resolving Common Internet Connectivity Calls

DSTs, Why This Chapter Matters

DSTs (desktop support technicians)

communication skills, Traits of a Qualified DST

customer service skills, Traits of a Qualified DST

help desk tier, Table 1-2: An Overview of the Corporate Tier Structure

job titles for, Job Titles and Requirements

multitasking skills, Traits of a Qualified DST

problem solving skills, Traits of a Qualified DST

role changes with experience, Real World—Your Changing Role

role defined, Why This Chapter Matters, Lesson 1: Introduction to Supporting Users

tasks assigned to, Job Titles and Requirements

technical aptitude requirement, Traits of a Qualified DST

traits of qualified, Traits of a Qualified DST

dual-booting., see multiple os booting

DVD-ROM drives

controlling, Using the Removable Storage Utility

installing, Using the Removable Storage Utility

monitoring, Monitoring and Troubleshooting CD-ROM and DVD Devices

networked, Using the Removable Storage Utility

Removable Storage interface, Supporting and Troubleshooting Removable Media, Using the Removable Storage Utility

troubleshooting, Monitoring and Troubleshooting CD-ROM and DVD Devices

dynamic disks, Converting a Basic Disk to a Dynamic Disk

advantages of, Dynamic Disks

converting to basic disks, Reverting from a Dynamic Disk to a Basic Disk, Exam Tip

creating, Converting a Basic Disk to a Dynamic Disk

drive letter assignment, Assigning Drive Letters to Volumes

extending volumes, Extending Volumes

foreign disks, Importing Foreign Disks

Foreign status, Troubleshooting Disks and Volumes

mounted volumes, Using Volume Mount Points

moving, Moving Disks

portable computer caveat, Converting a Basic Disk to a Dynamic Disk

problems creating, Converting a Basic Disk to a Dynamic Disk

removed disks, Removing Disks from the Dynamic Disk Database

spanned volumes, Dynamic Disks, Extending Volumes

striped volumes, Dynamic Disks, Creating a Striped Dynamic Volume

volume creation, Creating a Simple Dynamic Volume

volume types supported, Dynamic Disks, Exam Tip

Dynamic Host Configuration Protocol (DHCP), Configuring TCP/IP for a Network Connection, Using Ipconfig