Questions and Answers


Lesson 1 Review

  1. Which Windows feature is the primary tool for installing and removing devices in Windows XP?

    1. Add Hardware Wizard

    2. Device Manager

    3. Ipconfig

    4. Event Viewer

    a is correct. The Add Hardware Wizard is the primary tool used to install and remove devices in Windows XP. b is not correct because Device Manager is used to manage hardware devices, not to install them. c is incorrect because Ipconfig is used to display network information. d is incorrect because Event Viewer is used to view application and system event logs.

  2. What are the three general steps for installing a new hardware device in Windows XP?

    First, connect the new hardware device to the computer. Next, install the device in Windows. Windows installs Plug and Play devices automatically, but you must use the Add Hardware Wizard to install and configure non-Plug and Play devices. Finally, test the device to make sure that it works and does not interfere with other devices.

Lesson 2 Review

  1. Which Windows XP Professional tool would you use to check for resource conflicts, and what indications does the tool give when it detects such a conflict?

    You will use Device Manager to check for resource conflicts. A yellow exclamation point indicates a problem with a device. A red x indicates that the device is disabled. A blue lowercase "i" indicates that the device has been manually configured.

  2. Which Windows XP utility can you use to both remove and disable services?

    1. Add Hardware Wizard

    2. Task Manager

    3. Device Manager

    4. Administrative Tools

    c is correct. You can use Device Manager to remove and disable devices. a is not correct because the Add Hardware Wizard cannot be used to disable devices. b is not correct because Task Manager is used to view running applications and processes. d is incorrect because Administrative Tools is a folder that holds various administrative tools.

Lesson 3 Review

  1. You suspect that a user has installed device drivers that are causing compatibility issues with an installation of Windows XP. What utility would you use to identify all unsigned drivers and what would you set to provide a warning to the user if the system detects that an unsigned driver is being installed?

    Use the Sigverif.exe utility to locate unsigned drivers. Driver signing is configured through the Hardware tab of the System tool in Control Panel.

  2. A user complains to you that he recently downloaded and installed the newest drivers for his video card. Since then, his computer occasionally restarts spontaneously. The customer did not make any other changes to his computer before the problem started. What would you recommend?

    The customer should use the driver rollback feature to revert to his previous driver. This is the simplest way to determine whether the new driver is causing the problem.

Lesson 4 Review

  1. You are helping a user who has recently configured a second hardware profile on her computer. She tells you that by following a friend’s instructions, she copied an existing profile and then renamed it. She then restarted her computer so that she could configure her hardware for the new profile, but Windows did not display a menu that allowed her to select the new profile. What do you suspect is the problem?

    The problem is most likely that the Always Include This Profile As An Option When Windows Starts option is not selected on the Properties dialog box for the profile.

Case Scenario Exercises: Scenario 6.1

You upgrade a computer running Windows 98 to Windows XP. After the installation, the sound card does not work. You check Device Manager: The sound card is installed, but it indicates an error condition. You decide to update the drivers to see whether that will resolve the problem. How do you update the sound card drivers?

In Device Manager, access the Properties of the sound card. On the Driver tab, select Update Driver. The Upgrade Device Driver Wizard launches. When you are prompted to select a device driver, click Have Disk and provide the path to the Windows XP device drivers for the sound card. The path can be a folder on the floppy drive, any other drive on the system, or a location on the network. Make sure that the path that you specify contains the .inf file for the driver package, which describes how to install and configure the driver.

Case Scenario Exercises: Scenario 6.2

A user is attempting to install a device driver for a new video card that she has obtained for her Windows XP computer. She is receiving an error message that says that unsigned drivers cannot be installed. The user has done some research and has located the Driver Signing option on the Hardware tab of the System Properties dialog box. However, the option to disable driver signing is not available to her. What must you do to enable the user to control driver signing on her computer?

It is likely that an administrator has configured a system default for the computer so that Windows blocks unsigned drivers. For the user to be able to install the driver, she must be able to configure enable Windows to allow the installation of unsigned drivers. You must reconfigure the system default, remove the system default, or make the user a member of the Administrators group.

Troubleshooting Lab

One of your customers uses a portable computer as her primary computer at work. She disconnects the computer from the company network and several peripheral devices so that she can take the computer home with her in the evenings.

The computer has two network adapters installed. One adapter allows the her to connect the networking cable at the office so that she can share information with other computers and take advantage of the office’s Internet access. The other adapter is a wireless networking card that allows the computer to communicate with a desktop computer at her home and share that desktop computer’s Internet connection.

At the office, she connects her portable computer to an external monitor, keyboard, and mouse. At home, she uses the portable computer’s display, keyboard, and mouse.

The customer would rather not be notified every time she starts her computer at home that hardware devices are missing. She also thinks that having Windows search for the missing devices when they are not connected is causing her not to be able to connect to certain resources on her home desktop computer—especially her printer. She has also noticed that the network connections at both the office and home seem to run slower when both network adapters are active. However, she would rather leave both adapters connected to the computer. What would be your solution?

A great solution for this situation is to create two hardware profiles. You could name one At Work and one At Home (or whatever). For the profile at work, you should leave all the hardware enabled except for the wireless network adapter. You should start the At Work profile and then use Device Manager to disable that device. For the At Home profile, you should use Device Manager to enable the wireless network adapter; then disable the other networking card and the external monitor, mouse, keyboard, and printer.




MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 195

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