Welcome to MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. This book teaches you how to resolve end-user requests for configuring and troubleshooting Microsoft Windows XP Home Edition or Windows XP Professional Edition.
You will learn how to talk to end users about problems, isolate and troubleshoot problems, and then propose and document solutions. This book focuses on the following:
Installing Windows XP Professional and Home Edition
Managing and troubleshooting access to resources
Configuring and troubleshooting hardware devices and drivers
Configuring and troubleshooting the desktop and user environments
Troubleshooting network protocols and services
Note | For more information about becoming a Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MCDST), see the section titled “The Microsoft Certified Professional Program” later in this introduction. |