MCDST Self-Paced Training Kit (Exam 70-271) - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Walter Glenn

Michael T. Simpson

PUBLISHED BY
Microsoft Press
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Copyright 2004 by Microsoft Corporation

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Product Planner:
Andy Ruth

Content Development Manager:
Elise Morrison

Technical Editor:
Randall Galloway

Project Manager:
Julie Pickering

Copyeditor:
Nancy Sixsmith

Indexer:
Bill Meyers

Body Part No. X10-70198

For my kids, Liam and Maya
Walter Glenn

For my Mom—the true genius in the family
Michael T. Simpson

About the Authors

Walter Glenn, Microsoft Certified System Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), and Microsoft Certified Trainer (MCT), has been a part of the computer industry for more than 17 years and currently works in Huntsville, Alabama, as a consultant, trainer, and writer. Walter is a regular columnist in Microsoft’s new TechNet Zone and is the author or coauthor of nearly 20 computer titles, including Microsoft Exchange Server 2003 Administrator’s Companion (Microsoft Press, 2003), MCSE: Exchange 2000 Server Administration Study Guide (Sybex, 2000), Mike Meyers’ MCSA Managing a Microsoft Windows Server 2003 Network Environment Certification Passport (Osborne, 2003), and MCSE Self- Paced Training Kit (Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (Microsoft Press, 2003). He has also written a number of Web-based courses that are geared toward Microsoft certification training.

Michael T. Simpson, MBA, is president/senior consultant of MTS Consulting, Inc., based in Hawaii. His firm specializes in supporting, configuring, and designing networks. He conducts security assessment and penetration testing for businesses and also gives network security seminars to the private and government sectors. Mike’s certifications include MCSE, Microsoft Certified Systems Administrator (MCSA), MCT, Microsoft Certified Database Administrator (MCDBA), Microsoft Certified Solution Developer (MCSD), Oracle Certified Professional (OCP), Certified Network Engineer (CNE), Cisco Certified Network Professional (CCNP), Security+, and Certified Ethical Hacker (CEH). He has coauthored five books, including MCSE Self-Paced Training Kit (Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure. Mike has 18 years of industry experience, including 12 years with the Department of Defense, where he served as Information Systems Security Officer.

Acknowledgments

Getting a book like this written, edited, and published doesn’t happen without the help of a lot of people. This book has been an enormous project, and I’d like to extend my thanks to everyone who worked on it. Julie Pickering, our project manager, did a fantastic job coordinating everyone’s effort. Elise Morrison worked hard to make sure the book was of the highest quality, and that everyone involved turned in their best effort. And Randall Galloway, our technical editor, provided a detailed technical review, as well as advice and support along the way.

Thanks also to Daniel Akins, who wrote the defrag.vbs script for running Disk Defragmenter automatically so that it can be scheduled. This tool is included on the book’s CD.

And as always, I’d like to thank Neil Salkind and everyone else at StudioB for helping put this project together.

—Walter Glenn

I would like to give thanks to the unsung heroes who do not have their names printed on the cover of this book. Thanks to Julie Pickering for being a project manager who knows how to reach deadlines while still keeping the creativity of the authors in mind. Thanks to content development manager Elise Morrison for her assistance and one-on-one collaboration with me during those sticky periods. Thanks to technologist Randall Galloway for giving up a part of his life to ensure that the words I wrote were accurate.

Thanks also to Walter Glenn, who has the talent and ability to turn a potentially stressful situation into a pleasurable and always memorable experience.

I, too, want to acknowledge my literary agent and mentor Neil Salkind, who has kept me busy from day one.

—Michael T. Simpson