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Announcing an all-new MCDST TRAINING KIT designed to help maximize your performance on EXAM 70-271, one of two required exams for the new Microsoft Desktop Support Technician Certification. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

About the Author

Walter Glenn is an MSDST, MCSE and MCT. He is the author of many computer-related books including Microsoft Outlook Pocket Guide (O’Reilly), Word Pocket Guide (O’Reilly), and Microsoft Windows XP Tips and Techniques (Osborne/McGraw-Hill).