Case Scenario Exercises

Scenario 10.1

A user calls to tell you that he has tried to configure Remote Desktop so that he can use his home computer running Windows Home Edition to connect over the Internet to his office computer running Windows XP Professional. The user enabled Remote Desktop on the office computer, which is one of twelve computers on a small network. He then successfully established a Remote Desktop connection from one of the other computers on the office network. However, when the user tries to connect from his home computer, he receives an error message stating that he cannot connect to the computer, and that the problem is most likely a networking error. What should you suspect?

Scenario 10.2

A user on a small office workgroup has returned from a weeklong vacation. She starts her computer, and everything seems to be functional. As the day progresses, she accesses data from a workgroup file server and prints to a network printer. Later, she tries to access another workgroup resource: a printer that is attached to a user’s computer in the office upstairs, but she receives an error saying that the printer cannot be found. She reports that the network cable is connected and that she can access other resources on the network. What is the first thing you should do?

1. Check the status of the network router.

2. Check the status of the computer upstairs.

3. Ping the computer’s loopback address.

4. Use the Tracert command at a command prompt to view the route and possible packet losses.