Index_C

C

cable modems, Troubleshooting Cable and DSL Connections, Table 10-6: Resolving Common Internet Connectivity Calls

cabling

troubleshooting, Troubleshooting Cable Connections

cache

counters for, Table 12-2: Important Memory-Related Counters

cameras

configuring, Supporting Scanners and Cameras

IrTran-P, Supporting Scanners and Cameras

Scanners And Cameras tool, Supporting Scanners and Cameras

causes of problems

user beliefs, establishing, What?, Why and How?

CD drives

troubleshooting, Table 2-3: Common Windows XP Installation Errors

CD-ROM drives

audio support, Monitoring and Troubleshooting CD-ROM and DVD Devices

controlling, Using the Removable Storage Utility

installing, Using the Removable Storage Utility

monitoring, Monitoring and Troubleshooting CD-ROM and DVD Devices

networked, Using the Removable Storage Utility

Removable Storage interface, Supporting and Troubleshooting Removable Media, Using the Removable Storage Utility

troubleshooting, Monitoring and Troubleshooting CD-ROM and DVD Devices

certificates

Internet Explorer options, Managing Certificates

Change permission, Table 5-10: Shared Folder Permissions

Change The System Time right, User Rights Assignment

Chkdsk, Optimizing Hard Disk Performance

Chkdsk.exe, Performing Error Checking by Using Chkdsk.exe

CIDR (classless interdomain routing) notation, Subnet Masks

classes of IP addresses, IP Addressing

Classic Start menu, Troubleshooting the Classic Start Menu

classless interdomain routing (CIDR) notation, Subnet Masks

clean installations of XP, Understanding Installation Types

color quality, setting, Configuring Display Settings in Windows XP

combo boxes

visibility option, Table 12-1: Windows XP Visual Effects

Command-Line Reference, Using Pathping

commit memory

monitoring, Monitoring Processor and Memory Performance

communication skills of DSTs, Traits of a Qualified DST

company documentation

answer location with, Company Documentation

compression, file

color settings, Table 5-2: Common Folder View Issues and Their Solutions

defined, Lesson 1: Managing Files and Folders

enabling, Supporting File Compression

moving files, Moving and Copying Compressed Files and Folders

recommendations, Troubleshooting Compression Issues

troubleshooting, Troubleshooting Compression Issues

uncompressing files, Troubleshooting Compression Issues

zipped folders, Compressed (Zipped) Folders

Computer Administrator account, Understanding the Limitations of Windows XP Home Edition

Computer Management

remote disk management, Managing Disks Remotely

Computer Management utility

creating shares, Creating New Shared Folders in Computer Management

disconnecting share users, Managing Users That Are Connected to Shared Folders

share properties, Viewing and Editing the Properties of Shared Folders in Computer Management

share users connected, viewing, Managing Users That Are Connected to Shared Folders

shared folders, Managing Shared Folders in Computer Management, Managing Users That Are Connected to Shared Folders

viewing shares, Viewing a List of Shared Folders in Computer Management, Figure 5-18: View shared folders in Computer Management.

Computer Management window

accessing, Creating User Accounts

configuration

hardware profiles, for, Configuring Hardware Settings for a Profile

I/O devices. , see i/o device configuration

printer, Configuring Printers, Configuring Device Settings

System Information, Using the System Information Tool, See Also

Conflicting Device List, Resource Assignments

connection icons

adding to notification area, Adding Items to the Notification Area

connections

default, setting for Internet Explorer, Configuring Connection Settings

dialing options, Internet Explorer, Configuring Connection Settings

Internet Explorer options, Configuring Connection Settings

New Connection Wizard, Configuring Connection Settings

proxy server settings, Configuring Connection Settings

connectivity, Before You Begin

adding network components, Adding, Disabling, and Removing Network Components

APIPA, Configuring TCP/IP for a Network Connection

automatic addess selection, Configuring TCP/IP for a Network Connection, Exam Tip

cable modems, Troubleshooting Cable and DSL Connections, Table 10-6: Resolving Common Internet Connectivity Calls

cabling, Troubleshooting Cable Connections

DHCP, Configuring TCP/IP for a Network Connection

disabling network components, Adding, Disabling, and Removing Network Components

DSL modems, Troubleshooting Cable and DSL Connections, Table 10-6: Resolving Common Internet Connectivity Calls

firewalls. , see icf

hardware troubleshooting, Troubleshooting Networking Hardware

Ipconfig, Using Ipconfig

Local Area Connections, Renaming and Disabling a Local Area Connection

loopback addresses, Using Ping

manual configuration, Configuring TCP/IP for a Network Connection, Manual Configuration of TCP/IP Properties

modems, Using the Windows Troubleshooters, Troubleshooting Modem Connections, Table 10-6: Resolving Common Internet Connectivity Calls

net view command, Using Net View

network connections, configuring, Configuring Network Connections, Manual Configuration of TCP/IP Properties

Pathping command, Using Pathping

Ping tool, Using Ping

removing network components, Adding, Disabling, and Removing Network Components

TCP/IP configuration, Configuring TCP/IP for a Network Connection, Manual Configuration of TCP/IP Properties

TCP/IP tools for troubleshooting, Using TCP/IP Troubleshooting Tools, Using Pathping

Tracert utility, Using Tracert

wireless, Troubleshooting Cable Connections

Content Advisor

Internet Explorer, Using Content Advisor

Context Switches counter, Table 12-3: Important Processor-Related Counters

Control Panel

Display Properties dialog box, Configuring Display Settings in Windows XP

Keyboard tool, Supporting Keyboards

Mouse tool, Supporting Mice

Phone And Modem Options tool, Supporting Modems

Power Options tool, Configuring Power Schemes

Regional And Language Options dialog box, Understanding Regional and Language Settings

cookies

folder for, Local Profile Storage

cookies settings, Internet Explorer, Configuring Privacy Settings, Cookie Handling

Copy Read Hits counter, Table 12-2: Important Memory-Related Counters

corporate environments, Lesson 2: Overview of Corporate Environments

domain-based networks, Domains

importance of identifying, Lesson 2: Overview of Corporate Environments

job titles for DSTs, Job Titles and Requirements

multiple domain-based networks, Multiple Domains

network types in, Types of Networks, Multiple Domains

tasks for DSTs, Job Titles and Requirements

tier structure of, Tier Structure

workgroup networks, Workgroups

corrupted files, Troubleshooting Corrupted Files

counters

% Processor Time, Monitoring Performance by Using the Performance Tool

adding to Performance Tool, Monitoring Performance by Using the Performance Tool

alerts, Performance Logs and Alerts

Avg. Disk Queue Length, Monitoring Performance by Using the Performance Tool

Copy Read Hits, Table 12-2: Important Memory-Related Counters

default Performance Tool, Monitoring Performance by Using the Performance Tool

defined, Monitoring Performance by Using the Performance Tool

disk drive related, Important Disk Counters, Table 12-4: Important Disk-Related Counters

formats for Performance Tool, Monitoring Performance by Using the Performance Tool

logs, Performance Logs and Alerts

memory-related, table of, Important Memory Counters, Table 12-2: Important Memory-Related Counters

Pages/sec, Monitoring Performance by Using the Performance Tool, Table 12-2: Important Memory-Related Counters

processor-related, table of, Important Processor Counters, Table 12-3: Important Processor-Related Counters

trace logs, Performance Logs and Alerts

CPUs

% Processor Time counter, Table 12-3: Important Processor-Related Counters

Context Switches counter, Table 12-3: Important Processor-Related Counters

counters, table of, Important Processor Counters, Table 12-3: Important Processor-Related Counters

Interrupts/sec counter, Table 12-3: Important Processor-Related Counters

Memory Usage option, Setting Advanced Performance Options

Processor Queue Length counter, Table 12-3: Important Processor-Related Counters

Processor Scheduling option, Setting Advanced Performance Options

requirements, Windows XP, Meeting the System Requirements

usage gauge, Monitoring Processor and Memory Performance

Usage History gauge, Monitoring Processor and Memory Performance

critical updates, Using the Windows Update Site

CSC (client-side caching)., see offline files

currency

customizing, Customizing Regional Options

selecting regional options, Configuring Correct Currency, Time, and Date

cursors

configuring, Supporting Keyboards

customer service skills of DSTs, Traits of a Qualified DST

Customize Start menu dialog box, Adding or Removing Items on the Start Menu