Chapter 11: Supporting Internet Explorer in Windows XP

Exam Objectives in this Chapter:

• Configure and troubleshoot Internet Explorer

  • Configure and troubleshoot Internet Explorer connections properties

  • Configure and troubleshoot Internet Explorer security properties

  • Configure and troubleshoot Internet Explorer general properties

Why This Chapter Matters

As a desktop support technician (DST), you will be asked to resolve a wide range of service calls regarding Microsoft Internet Explorer, including configuring Internet Explorer to connect to the Internet, setting security and privacy options, and performing troubleshooting tasks. These calls generally have to do with a user’s inability to view Web pages or problems with the speed at which Web pages are loaded, but the requests can also be about performing maintenance tasks such as deleting temporary files or asking for advice on dealing with cookies.

Lessons in this Chapter:

• Lesson 1: Configuring Internet Explorer

• Lesson 2: Troubleshooting Internet Explorer

Before You Begin

Before you begin this chapter, you should have a basic familiarity with working with Internet Explorer in Microsoft Windows XP. You should also have a computer running Windows XP Professional with Internet Explorer.