Case Scenario Exercises

Scenario 7.1

One of your users works from home using a computer running Windows XP Professional that supports ACPI. She tells you that her son often presses the power button on her computer and asks you if there is a way to disable the power button. What do you tell her?

Scenario 7.2

You are providing support for a user who recently purchased a new computer. The display adapter in the computer supports a number of advanced features, but the computer does not have the appropriate software installed to take advantage of these features. Your customer downloaded the new drivers and extra software from the manufacturer of the display adapter. He used the installation program that was part of the download to install the new drivers and software. Now, when he starts his computer, Windows seems to start normally, but just after startup, the customer sees an error message stating that the display settings have been restored to their default level. The user notes that the display settings seem to be a low resolution and color quality, but when he tries to open the Display Properties dialog box, the computer freezes. What do you tell him?