List of Figures


Chapter 1: Introduction to Desktop Support

Figure 1-1: A workgroup is often referred to as a peer-to-peer network.
Figure 1-2: Domains share a common database and are centrally managed.
Figure 1-3: Troubleshooting a problem is best done systematically.
Figure 1-4: The Windows XP Professional default Help And Support Center page offers an abundance of information.
Figure 1-5: Help And Support Center pages can be customized.
Figure 1-6: The Microsoft Knowledge Base offers solutions to known issues.
Figure 1-7: A TechNet page provides a wealth of information that is written for IT professionals.

Chapter 2: Installing Windows XP

Figure 2-1: Partitions offer a way to divide hard drive space for different purposes.
Figure 2-2: Create or select a partition during the text mode phase of Setup.
Figure 2-3: Specify regional, time zone, and other settings during the GUI mode phase of Setup.
Figure 2-4: Specify network settings during the network setup phase.
Figure 2-5: Stop errors are most likely to occur when the GUI mode phase of Setup begins.
Figure 2-6: Using the Windows Update site.
Figure 2-7: You can configure Automatic Updates in many ways.
Figure 2-8: Use Winver.exe to determine the current Windows version and service pack.
Figure 2-9: The main POST screen displays information about the hardware on a computer.
Figure 2-10: Safe mode often allows you to change settings you cannot change in normal mode.
Figure 2-11: Use the boot log file (Ntbtlog.txt) to isolate startup problems.

Chapter 3: Supporting Local Users and Groups

Figure 3-1: Use the Local Users And Groups tool to manage accounts.
Figure 3-2: Creating a new user.
Figure 3-3: Use the General tab of a user account’s Properties dialog box to modify basic account properties.
Figure 3-4: Use the Profile tab of the user account’s Properties dialog box to specify a user profile and home folder.
Figure 3-5: Type a name and description for the new group; then add members.
Figure 3-6: Windows stores user profile folders in the Documents And Settings folder.
Figure 3-7: The gpresult tool displays the RSoP for a computer running Windows XP.
Figure 3-8: Local Security Policy administrative utility.
Figure 3-9: Use Event Viewer to view the Windows XP Security Log.
Figure 3-10: Viewing a failed audit entry.

Chapter 4: Supporting the Windows Desktop

Figure 4-1: Microsoft OneNote offers the option to remove the icon from the tray.
Figure 4-2: The notification area shows active programs and connections.
Figure 4-3: Hidden icons in the notification area are accessed by clicking the arrow.
Figure 4-4: Click Exit to close this program and remove the icon from the notification area.
Figure 4-5: The System Configuration Utility dialog box offers lots of information.
Figure 4-6: An crowded taskbar might make the taskbar seem disorganized.
Figure 4-7: A crowded taskbar might seem better organized with grouping enabled.
Figure 4-8: Quick Launch is shown here with the taskbar unlocked.
Figure 4-9: A personalized and resized Quick Launch area is shown here with the taskbar unlocked.
Figure 4-10: A customized Start menu offers personalized access to programs.
Figure 4-11: The Customize Start Menu dialog box offers many ways to personalize the Start menu.
Figure 4-12: Customizing the Classic Start menu is also achieved through a dialog box.
Figure 4-13: The Regional And Language Options dialog box offers a place to select available languages and customize formatting.
Figure 4-14: Changing standard and format options changes the currency, date, language, and more.
Figure 4-15: Two languages are now available for the user.

Chapter 5: Supporting Windows XP File and Folder Access

Figure 5-1: The Open With dialog box offers personalization options for the user.
Figure 5-2: Use the Advanced Attributes dialog box to enable compression for a folder.
Figure 5-3: Choose the scope of compression.
Figure 5-4: Enable disk quota management before you assign specific quotas to user accounts.
Figure 5-5: Use the Quota Entries dialog box to view quota information for users.
Figure 5-6: Use the Security tab of a folder’s Properties dialog box to assign NTFS permissions.
Figure 5-7: Add user accounts or groups by using the Select Users Or Groups dialog box.
Figure 5-8: Use the Advanced Security Settings dialog box to configure advanced permissions.
Figure 5-9: Windows XP can display the effective permissions for a user or group.
Figure 5-10: Control permissions inheritance at the level of the parent folder.
Figure 5-11: Use the Owner tab in the Advanced Security Settings dialog box to view and take ownership.
Figure 5-12: Share a folder by using the Sharing tab of a folder’s Properties dialog box.
Figure 5-13: After a folder is shared, a New Share button is added that lets you create additional shares.
Figure 5-14: After creating additional shares, the Sharing tab changes so that you can select and modify each share.
Figure 5-15: Users must know the exact name of a hidden share to connect to it.
Figure 5-16: Configure share permissions using the Share Permissions dialog box.
Figure 5-17: Add user accounts or groups to the Share Permissions list and then assign specific permissions.
Figure 5-18: View shared folders in Computer Management.
Figure 5-19: Use Computer Management to modify the properties of a shared folder.
Figure 5-20: View open files and folders by using Computer Management.
Figure 5-21: Share a file in one step when Simple File Sharing is enabled.
Figure 5-22: You can use the Shared Documents folder to share files on a computer or in a workgroup.
Figure 5-23: On the computer sharing the file, configure the caching (offline file) settings.
Figure 5-24: Enable offline files on the client.
Figure 5-25: Enable automatic synchronization of offline files.
Figure 5-26: Enable reminder balloons for offline files.
Figure 5-27: Choose an item to synchronize manually.
Figure 5-28: Configure synchronization settings.

Chapter 6: Installing and Managing Hardware

Figure 6-1: You can specify whether or not you have already connected the hardware device.
Figure 6-2: The Add Hardware Wizard displays a list of detected hardware.
Figure 6-3: If Add Hardware Wizard detects a device, it shows you the device’s status.
Figure 6-4: Use the Add A New Hardware Device option if the device is not detected.
Figure 6-5: Choose whether to perform an automatic search or to select a device manually.
Figure 6-6: Choose from a list of device types.
Figure 6-7: Choose the manufacturer and model of the device.
Figure 6-8: System Information provides a detailed summary of a system.
Figure 6-9: Device Manager provides a central interface for managing hardware devices.
Figure 6-10: A device’s Properties dialog box provides tools for configuring the device.
Figure 6-11: Managing resources by using the Resources tab.
Figure 6-12: The Resources By Type view is useful for troubleshooting resource conflicts on non- Plug and Play devices.
Figure 6-13: Use the Safely Remove Hardware dialog box to stop a device before disconnecting it.
Figure 6-14: Troubleshooters walk you through the potential solutions to a problem.
Figure 6-15: Use the Driver tab of a device’s Properties dialog box to view driver details.
Figure 6-16: You can allow or block the installation of unsigned drivers, or have Windows prompt the user.
Figure 6-17: The File Signature Verification utility scans a system for unsigned drivers.
Figure 6-18: Copy and modify an existing hardware profile.
Figure 6-19: Configure properties for the hardware profile.
Figure 6-20: Manage hardware profiles using the Hardware Profiles dialog box.
Figure 6-21: Choose a hardware profile during Windows startup.

Chapter 7: Supporting Display Devices, I/O Devices, and ACPI

Figure 7-1: Use the Settings tab of the Display Properties dialog box to control display settings.
Figure 7-2: Configure the arrangement of monitors to match your physical setup.
Figure 7-3: Configuring mouse settings with the Mouse tool.
Figure 7-4: Use the Pointers tab to customize the pointer appearance.
Figure 7-5: Use the Pointer Options tab to control the way the pointer behaves in different situations.
Figure 7-6: Configuring keyboard properties with the Keyboard tool.
Figure 7-7: Configure general modem properties on the Modem tab.
Figure 7-8: Troubleshoot modems using the Diagnostics tab of a modem’s Properties dialog box.
Figure 7-9: You can chain USB hubs and devices together to support up to 127 nodes.
Figure 7-10: Use the Power Schemes tab to configure basic power options.
Figure 7-11: Configure the Alarms tab to alert you to low battery situations.
Figure 7-12: The Power Meter tab shows you the remaining battery power.
Figure 7-13: Configure advanced power options on the Advanced tab.
Figure 7-14: Configure hibernation in the Power Options Properties dialog box.

Chapter 8: Supporting Storage Devices in Windows XP

Figure 8-1: Use the Disk Management tool to manage fixed and removable storage.
Figure 8-2: Creating a partition on a basic disk.
Figure 8-3: Selecting a partition type on a basic disk.
Figure 8-4: Viewing extended and logical partitions in Disk Management.
Figure 8-5: Formatting a partition using the Disk Management tool.
Figure 8-6: Mounting a volume into the C:\mounted folder.
Figure 8-7: Viewing a volume mount point in Windows Explorer (C:\mounted).
Figure 8-8: Viewing a volume mount point at a command prompt (C:\mounted).
Figure 8-9: Use Disk Management to convert a basic disk to a dynamic disk.
Figure 8-10: The dynamic disk type is displayed in Disk Management.
Figure 8-11: Extending a simple dynamic volume in Disk Management.
Figure 8-12: Connecting to another computer in Computer Management.
Figure 8-13: Viewing DiskPart command options.
Figure 8-14: Using the graphical version of Chkdsk.
Figure 8-15: Viewing a Disk Defragmenter analysis report.
Figure 8-16: Viewing a defragmentation in process.
Figure 8-17: Viewing the Defrag.exe command-line parameters.
Figure 8-18: Using the Disk Cleanup utility to delete unnecessary files.
Figure 8-19: Configure CD-ROM and DVD-ROM devices using Device Manager.
Figure 8-20: Using the Removable Storage utility.

Chapter 9: Managing Local and Network Printers

Figure 9-1: The local and remote printing processes in Windows XP are similar.
Figure 9-2: Configure a local printer attached to the computer.
Figure 9-3: Select a printer port.
Figure 9-4: Select the printer to install or provide a driver disk.
Figure 9-5: Name your printer and choose whether it should be the default printer.
Figure 9-6: Specify whether the printer should be shared.
Figure 9-7: Specify whether to print a test page.
Figure 9-8: You can view the new printer in the Printers And Faxes window.
Figure 9-9: Create a TCP/IP printer port.
Figure 9-10: Select a command from a printer’s shortcut menu.
Figure 9-11: Configure basic printer settings using the General tab of a printer’s Properties dialog box.
Figure 9-12: Configure printer port settings using the Ports tab of the printer’s Properties dialog box.
Figure 9-13: Advanced properties vary depending on the type of printer installed.
Figure 9-14: Configure printer-specific settings on the Device Settings tab.
Figure 9-15: Manage print jobs in the printer queue window.
Figure 9-16: Configure settings for a document using the document’s Properties dialog box.
Figure 9-17: Assign print permissions using the Security tab of a printer’s Properties dialog box.
Figure 9-18: Configure advanced printer permissions in the Advanced Security Settings dialog box.
Figure 9-19: Modify the permissions in the Permission Entry dialog box.
Figure 9-20: Control print permission inheritance in the Permission Entry dialog box.
Figure 9-21: Share a printer during installation.
Figure 9-22: Install non-Windows XP print drivers so other users do not have to.
Figure 9-23: Install a printer from within certain applications by using the Find Printer button.

Chapter 10: Supporting Network Connectivity

Figure 10-2: A router can connect several IP networks.
Figure 10-2: A hosts file is a simple text file that stores IP address to host name mappings.
Figure 10-3: Device Manager shows installed hardware, including modems and network adapters.
Figure 10-4: The Network Connections window shows local area network and dial-up connections.
Figure 10-5: Configure a connection by using its Properties dialog box.
Figure 10-6: Choose network components to install.
Figure 10-7: Windows XP is configured to obtain TCP/IP information automatically by default.
Figure 10-8: Configure an alternate TCP/IP configuration for when a DHCP server is not available.
Figure 10-9: Configure TCP/IP information manually.
Figure 10-10: Ping the loopback address to verify that TCP/IP is configured correctly.
Figure 10-11: Use the Ipconfig /all command to display a complete TCP/IP configuration.
Figure 10-12: Enable Internet Connection Firewall via the local area connection’s Properties dialog box.
Figure 10-13: The default ICMP settings are shown here.
Figure 10-14: You must configure ICF to allow traffic for services that your computer provides.
Figure 10-15: Add the Web Server (HTTP) service by inputting the appropriate information.
Figure 10-16: Choose the method to create an invitation.
Figure 10-17: The user requesting assistance sees the Remote Assistance User Console.
Figure 10-18: The helper sees the Remote Assistance Helper Console.
Figure 10-19: Enable Remote Desktop on a computer running Windows XP Professional.
Figure 10-20: Configure options for connecting to a remote computer.
Figure 10-21: Establish a Remote Desktop session.
Figure 10-22: After connecting, you have complete control of the remote computer.

Chapter 11: Supporting Internet Explorer in Windows XP

Figure 11-1: Configure basic settings on the General tab of the Internet Options dialog box.
Figure 11-2: Configure temporary Internet files settings.
Figure 11-3: Use the Content tab to control Content Advisor, certificates, and personal information.
Figure 11-4: Configure the way Internet Explorer connects to the Internet.
Figure 11-5: Configure proxy server settings.
Figure 11-6: Configure programs associated with certain services.
Figure 11-7: Configure advanced settings on the Internet Options dialog box.
Figure 11-8: Configure security zones in Internet Explorer.
Figure 11-9: Configure a custom security level.
Figure 11-10: Configure privacy settings in Internet Explorer.
Figure 11-11: You can customize Internet Explorer toolbars to suit any user’s needs.
Figure 11-12: Use the Programs tab of the Internet Options dialog box to configure the programs that Internet Explorer uses.

Chapter 12: Monitoring System Performance in Windows XP

Figure 12-1: Use the System Configuration Utility to control Windows startup.
Figure 12-2: Use the Performance Options dialog box to disable unnecessary visual effects.
Figure 12-3: Use the Virtual Memory dialog box to control the paging file.
Figure 12-4: Use the Advanced tab of the Performance Options dialog box to adjust processor scheduling and memory usage.
Figure 12-5: The Performance tab of Task Manager shows real-time processor and memory usage.
Figure 12-6: The Networking tab of Task Manager shows current network activity.
Figure 12-7: The Performance Tool starts working right away.
Figure 12-8: Select a counter to add to the Performance tool graph.
Figure 12-9: A histogram represents values as vertical bars.
Figure 12-10: A report displays values as simple text.
Figure 12-11: Configure general log properties.
Figure 12-12: Configure log-scheduling properties.
Figure 12-13: Choose the log file to view in System Monitor.
Figure 12-14: Configure an alert to warn you when counters cross performance thresholds.




MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 195

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net