Case Scenario Exercises

Scenario 11.1

A customer calls and tells you that she recently got a new broadband DSL connection to the Internet. When the service person came to hook it up, everything was working fine, but whenever the customer opens Internet Explorer, Windows attempts to dial into her old ISP using her standard modem. The customer does not want to disable the standard modem or remove her dial-up network connection because she is not certain how reliable her new DSL connection will be. She does want Internet Explorer to automatically use her new DSL connection when she accesses the Internet. What should you tell this customer to do?

Scenario 11.2

A user reports that each time she accesses a particular website, she is inundated with content she does not want to see. She thinks that this might have to do with ActiveX, Java applets, or scripts running on the site. She reports that the site takes a long time to load, too. She wants to visit this site and only read the data; she has no interest in the other items on the site. You need to make this site available without making any changes to the default settings for the Internet zone. What should you do?

1. Add this site to the Local Intranet zone.

2. Add this site to the Trusted Sites zone.

3. Add this site to the Restricted Sites zone.