Objective 2.4: Manage and Troubleshoot Access to and Synchronization of Offline Files


As a desktop support technician (DST), you will be required to support users that want to work with shared folders while they are not connected to the network. In this world of telecommuting, many employees work from home offices and from planes, trains, and automobiles. Making network resources available for these mobile individuals when they are away from the office improves productivity and saves the company money. You should understand how to use the offline files feature and how to troubleshoot potential problems that might arise when it is implemented.

To answer the questions in this objective, you should know how to configure shared folders to be available to users when they are not connected to the Internet. You should understand how these offline files and folders synchronize with one another so changes made in one file will update the other.

Objective 2.4 Questions

  1. You are a desktop support technician (DST) for a small hardware store that employs 20 sales representatives. There are only eight workstations running Windows XP Professional in the store, but sales representatives have laptop computers running Windows XP Home Edition to use when they are on the road. The sales manager of the store has heard that it is possible for her sales crew to work on reports that are stored on one of the workstations running Windows XP Professional in the office, even while the sales representatives are on the road. She is very excited and wants you to tell her how to implement the offline files feature. What should you tell her?

    1. You should tell the sales manager that the offline files feature is not available in Windows XP Home Edition.

    2. You should tell her that she could implement the offline files feature using Folder Options in Control Panel.

    3. You should tell her to select Offline Folder from the Systems Properties dialog box.

    4. You should tell the user to modify the Registry to enable the offline files feature.

  2. Which of the following would prevent the offline files feature from being implemented on a workstation running Windows XP Professional?

    1. The user is not a member of the Domain Admins group.

    2. Fast User Switching is enabled on the workstation.

    3. The workstation is sharing the My Documents folder.

    4. The workstation is configured with a FAT32 partition.

  3. You are a desktop support technician (DST) for a brokerage firm that has 100 sales representatives who work away from the office. Each sales representative has a laptop computer that is running Windows XP Professional. A sales representative calls you and says she is receiving an error message while trying to synchronize her folders with the folders on the server. She tells you that synchronization of her folder with the server’s folders usually occurs as soon as she logs off, but this time she gets a message prompting her to either keep the original copy, the offline copy, or both. She doesn’t know what to do. What would you tell the user?

    1. Inform the user that this is not an error message, but just a warning that someone has changed the contents of the original shared folder.

    2. Inform the user that her file has been corrupted and that she should make a backup.

    3. Inform the user that she should select to keep the original only.

    4. You should tell the user to call the administrator because you are not responsible for offline folder management.

Objective 2.4 Answers

  1. Correct Answers: A

    1. Correct: The sales manager wants to implement offline file sharing, which is not available on the Windows XP Home Edition.

    2. Incorrect: The offline files feature is not available in Windows XP Home Edition.

    3. Incorrect: No such option is available.

    4. Incorrect: The offline files feature is not available in Windows XP Home Edition. Her only option would be to upgrade the laptop operating systems to Windows XP Professional.

  2. Correct Answers: B

    1. Incorrect: A user does not have to be a member of the Domain Admins group to enable the offline files feature.

    2. Correct: For the offline files feature to be implemented on a workstation running Windows XP Professional, Fast User Switching must be disabled.

    3. Incorrect: It does not matter what folders are being shared on a workstation.

    4. Incorrect: The file system that is implemented on the Windows XP Professional workstation does not matter.

  3. Correct Answers: A

    1. Correct: When changes are made to the contents of a folder that is shared offline, a warning message is displayed. If you do receive this message, you should choose to keep both copies.

    2. Incorrect: If you are prompted with the message shown, you should keep both copies so that you do not overwrite changes that another user has made.

    3. Incorrect: This is not a good recommendation because all changes made to the document will be lost.

    4. Incorrect: Even if offline file management is not your responsibility, the best choice would be to inform the user to save both copies of the file.




MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 195

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