Questions and Answers

Lesson 1 Review

1. One of your users has a printer with a built-in network adapter. She connected the printer directly to the network, but is unsure what to do next. What should you tell her to do?

   The user should start the Add Printer Wizard and begin installing a new local printer. On the Select A Printer Port page of the wizard, the user should create a new Standard TCP/IP Port and then enter the IP address and port name for the network printer. After creating the new port, the user should finish the installation and configure the printer normally.

2. What is the recommended limit to the number of characters used for a printer name?

   You should limit the number of characters used in a printer name to 31 to maintain compatibility with older operating systems or applications.

3. You have a user with several printers. The user wants to configure those printers to be in a single printer pool. What requirements must the printers meet to establish a printer pool?

   Ideally, all the printers should be the same make and model. However, you can create a printer pool if all the printers can use the same printer driver.

Lesson 2 Review

1. List and describe the basic print permissions in Windows XP Professional.

   The basic print permissions are Print, which allows users to print documents and manage their own documents; Manage Documents, which allows users to manage all documents in the printer queue; and Manage Printers, which provides the combined access of the Print and Manage Documents permissions.

2. What steps must you take to limit access to a printer on a computer running Windows XP Professional?

   First, you must remove the Everyone group from the list of accounts given permission to use the printer. Windows XP gives the Print permission to the Everyone group by default. Next, you must add the user accounts or groups for which you want to configure permissions and then assign the appropriate permissions to those accounts.

Lesson 3 Review

1. List several ways in which a user can connect to a shared printer.

   Users can connect to a shared printer by using the Add Printer Wizard, browsing My Network Places, using the Run dialog box, or from within certain applications.

Case Scenario Exercises: Scenario 9.1

One of your small business users has a printer that is connected to his computer running Windows XP Professional. He shares the printer with other users on the network. Often, the other users print large documents that take a long time to print, but sometimes your user and other users have important documents that need to be printed before any long documents that are waiting in the printer queue. What would you suggest to this user?

You should suggest that the user configure two logical printers for the printer. He should assign one of the logical printers a higher priority than the other printer. He should also name the logical printers to indicate their use. (For example, he might name the logical printer with the lower priority “Long Document Printer” and the printer with the higher priority “Normal Use Printer.”) He should share each of the printers with the network and explain to the other users on the network how the printers are configured. If the long documents that users print are not time-sensitive, you might also suggest to the user that he configure the lower-priority printer to be available only during non-business hours and configure the high priority printer to be available all the time. That way, users could send long documents to the printer whenever they wanted to, but the documents would not be printed until after the close of business.

Case Scenario Exercises: Scenario 9.2

A user calls to tell you that she just printed a large document to the wrong printer. The printer is a network-attached printer that is used by many people, so the user does not think her document has printed yet. If possible, she wants to stop the document from being printed. What would you suggest to the user?

The user should open the print queue for the printer, locate her document, and delete it. Most likely, the user has the Print permission on the printer, which allows her to print to the printer and to manage her own documents in the document queue.

Troubleshooting Lab

A user cannot print to his regular printer, so he browses the network and locates another printer that is on the same floor as his office. When he connects to the printer, it requests that he select the type of printer so that Windows XP can install a driver for it. He is uncertain about what type of printer it is, so he selects the same printer type as his regular printer. His regular printer is a Postscript printer, and the new printer is an older, non-Postscript HP LaserJet III. When he prints a document to the new printer, each page has one or two characters on it, and the printer does not stop printing. What is the problem, and how do you fix it?

The problem is that the user has installed an incompatible printer driver, and the printer cannot decipher the print job. This incompatibility causes the printer to provide erratic output, potentially a small number of characters per page for a significant number of pages in an attempt to print the job. To fix the problem, start by taking the printer offline and turning it off, which clears the printer’s memory and keeps it from accepting any more of the print job. Then, delete the print job from the print queue to prevent it from starting to print again when the printer is powered up. Finally, install the appropriate print driver on the user’s computer before he submits any additional print jobs.