Objective 4.4: Configure and Troubleshoot Local User and Group Accounts | MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem

As a DST, you will be required to create local user accounts and local group accounts on Windows XP computers. These accounts exist in a workgroup environment and are not to be confused with a domain. In a domain, Active Directory is implemented to keep track of all the objects, such as users, groups, and organizational units (OUs). As a DST, you will not be expected to configure and troubleshoot Active Directory, but you should know what components are involved so that you can assist in the troubleshooting process.

To answer the questions in this objective, you should know how to create local user accounts and local groups, and you should be able to troubleshoot local group accounts. You should also know how to create and add members to a group in Windows XP Professional.

Objective 4.4 Questions

You are a DST for a small business that employs 10 sales representatives. A user says that she is not able to log on to her Windows XP Professional computer. From the Computer Management console, you note that there is red circle with a white X in it next to her name. What does this signify?
1. The account is disabled.
2. The user account has been deleted.
3. The user account is locked out.
4. The account has been suspended.
You are a DST for a small real estate company that has 10 computers running Windows XP Professional. One of the realtors says that he thinks he is a member of a local group called TopSales. Members of the local group have access to a folder on the server called Bonuses. He wants to know whether he is in the group. You are sitting in front of the computer. What should you do to confirm whether he is in the local group?
1. Click Start, right-click My Computer, and then click Properties. From the shortcut menu, select Users And Groups.
2. Click Start, Control Panel, and User Accounts. From the Pick A Category list, select Local Groups.
3. Click Start, right-click My Computer, and then click Manage. In the Computer Management console, expand Local Users And Groups to view the local accounts and local groups on the computer.
4. Click Start, Control Panel, and User Accounts, and then select Local Accounts And Groups from the Pick A Category list.
You are a DST for a small consulting company that has six employees. Five of the employees are running Windows XP Professional and have been configured with local user accounts, giving each user the ability to log on to any computer. One of the users is running Windows XP Home Edition. He calls you and says that he is logged on as Computer Administrator and that he is in the Computer Management console. He wants to create several local user accounts from this screen, but he does not have the Local Users And Groups options displayed. What should you tell him?
1. Inform the user that he does not have the proper permissions to add local user accounts or groups.
2. Inform the user that Windows XP Home Edition does not include those options.
3. Inform the user that he needs to format the partition as NTFS.
4. You should tell the user to run the Add Or Remove Programs utility.
You are a DST for a small law firm supporting 10 attorneys, all running Windows XP Professional. You are asked by the senior partner to create a local group that will contain 3 attorneys. Members of the local group will have access to financial reports that are located on a computer that is in a locked room. You create the local group on the computer, but only 1 of the attorneys has a local user account on the computer. How should you add the other attorneys, who have local user accounts on a different computer, to the local group on the computer?
1. Select the users from the Local Users And Groups tool, and drag them into the local group.
2. Select the two other attorneys from a drop-down list that appears in the Active Directory Users And Computers console.
3. Select the two attorneys from a drop-down list that appears in the Computer Management console.
4. Create local user accounts for the two attorneys on the secured computer. Then place all three attorneys in the local group created on the same computer.
You are a DST for a help desk and receive a telephone call from a home user complaining that his computer is very slow. You find out that the customer is running Windows XP Home Edition and that all three family members are using the same computer. The customer tells you that his wife and daughter are usually connected to the Internet when he needs to log on. After several minutes, you determine that the customer is using Fast User Switching and that this is probably the biggest reason why his system is slow. How should you walk the customer through the process of turning Fast User Switching off?
1. Tell him to click Start, click Control Panel, select User Accounts, and then click Change The Way Users Log On Or Off. He can then clear the check box for Use Fast User Switching
2. Tell him to select No Fast User Switching from the General tab of the System Properties dialog box.
3. Tell him to select the No Fast User Switching option in the Computer Management console Action menu.
4. Tell him to select the No Fast User Switching option in the Local Users And Groups tool.

Objective 4.4 Answers

Correct Answers: A
1. Correct: The account for the user is disabled. You can enable the account by simply double-clicking the user object and clearing the Account Is Disabled check box.
2. Incorrect: A red circle with a white X in it signifies that the account is disabled.
3. Incorrect: An account is locked out when an account lockout policy is configured for the workgroup or domain. A lockout policy addresses how many times an incorrect password can be entered before the system locks the user out. You can configure the system not to allow the account to be activated until an administrator releases the lock, or you can set the system to reactivate the account after a designated period of time. To unlock an account, simply double-click the user object and clear the Account Is Locked Out check box.
4. Incorrect: There is no such designation. A red circle with a white X in it signifies that the account is disabled.
Correct Answers: C
1. Incorrect: To manage local users and local groups, use the Computer Management console. To run the utility, click Start, right-click My Computer, and then click Manage. In the Computer Management console, expand Local Users And Groups to view the local accounts and local groups on the computer.
2. Incorrect: To manage local user accounts and local group accounts, use the Computer Management console. To run the utility, click Start, right-click My Computer, and then click Manage. In the Computer Management console, expand Local Users And Groups to view the local accounts and local groups on the computer.
3. Correct: To verify local user accounts and groups on a workstation, use the Computer Management console.
4. Incorrect: To verify local user accounts and groups on a computer, use the Computer Management console.
Correct Answers: B
1. Incorrect: Windows XP Home Edition does not include the Local Users And Groups option.
2. Correct: The user will have to upgrade to Windows XP Professional if he wants the Local Users And Groups snap-in.
3. Incorrect: It does not matter how the partition is formatted; Windows XP Home Edition does not include the Local Users and Groups option in the Computer Management console.
4. Incorrect: The user needs to upgrade his Windows XP Home Edition to Windows XP Professional if he wants the Local Users And Groups option in Computer Management.
Correct Answers: D
1. Incorrect: A local group can contain only local user accounts from the computer containing the local group. You would have to create local user accounts for the two attorneys on the secured computer and place all three attorneys in the local group.
2. Incorrect: In a workgroup, there is no Active Directory. Local user accounts must be configured on each computer. Local groups configured on a computer can contain only local user accounts configured on the same computer.
3. Incorrect: There is no drop-down list in the Computer Management console.
4. Correct: Remember that local groups can contain only local user accounts, which are on the same physical computer as the local group.
Correct Answers: A
1. Correct: By selecting the Change The Way Users Log On Or Off option, you can also clear the check box for Use The Welcome Screen, for better security.
2. Incorrect: There is no No Fast User Switching option on the General tab. You should tell the customer to click Start, click Control Panel, select User Accounts, and then click Change The Way Users Log On Or Off. He can then clear the check box for Use Fast User Switching.
3. Incorrect: There is no No Fast User Switching option.
4. Incorrect: The Local Users And Groups tool is not available in Windows XP Home Edition; it is available in Windows XP Professional. There is no option in the tool that addresses Fast User Switching.