Case Scenario Exercises

Scenario 9.1

One of your small business users has a printer that is connected to his computer running Windows XP Professional. He shares the printer with other users on the network. Often, the other users print large documents that take a long time to print, but sometimes your user and other users have important documents that need to be printed before any long documents that are waiting in the printer queue. What would you suggest to this user?

Scenario 9.2

A user calls to tell you that she just printed a large document to the wrong printer. The printer is a network-attached printer that is used by many people, so the user does not think her document has printed yet. If possible, she wants to stop the document from being printed. What would you suggest to the user?