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MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 195
BUY ON AMAZON
Table of Contents
BackCover
MCDST Self-Paced Training Kit (Exam 70-271) - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
About This Book
Intended Audience
Prerequisites
About the CD-ROM
Features of This Book
Getting Started
The Microsoft Certified Professional Program
Technical Support
Evaluation Edition Software Support
Part 1: Learn at Your Own Pace
Chapter 1: Introduction to Desktop Support
Lesson 1: Introduction to Supporting Users
Lesson 2: Overview of Corporate Environments
Lesson 3: Overview of Noncorporate Environments
Lesson 4: Overview of Basic Troubleshooting
Case Scenario Exercises
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 2: Installing Windows XP
Lesson 1: Installing Windows XP
Lesson 2: Troubleshooting Windows XP Installations
Lesson 3: Activating and Updating Windows XP
Lesson 4: Troubleshooting Windows XP Startup Problems
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 3: Supporting Local Users and Groups
Lesson 1: Supporting Local User Accounts and Groups
Lesson 2: Troubleshooting User Logon
Lesson 3: Supporting Security Settings and Local Security Policy
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 4: Supporting the Windows Desktop
Lesson 1: Troubleshooting the Windows Taskbar and Start Menu
Lesson 2: Supporting Multiple Languages
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 5: Supporting Windows XP File and Folder Access
Lesson 1: Managing Files and Folders
Lesson 2: Supporting NTFS Permissions
Lesson 3: Supporting Shared Folders
Lesson 4: Supporting Simple File Sharing
Lesson 5: Supporting Offline Files
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 6: Installing and Managing Hardware
Lesson 1: Installing Hardware
Lesson 2: Supporting and Troubleshooting Hardware
Lesson 3: Supporting and Troubleshooting Device Drivers
Lesson 4: Supporting Hardware Profiles
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 7: Supporting Display Devices, IO Devices, and ACPI
Lesson 1: Configuring and Troubleshooting Display Devices
Lesson 2: Configuring and Troubleshooting IO Devices
Lesson 3: Configuring and Troubleshooting ACPI
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 8: Supporting Storage Devices in Windows XP
Lesson 1: Supporting and Troubleshooting Hard Disks
Lesson 2: Supporting and Troubleshooting Removable Media
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 9: Managing Local and Network Printers
Lesson 1: Supporting Printers
Lesson 2: Using Print Permissions
Lesson 3: Sharing a Printer
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 10: Supporting Network Connectivity
Lesson 1: Overview of TCPIP
Lesson 2: Troubleshooting Network Connectivity
Lesson 3: Supporting Internet Connection Firewall
Lesson 4: Using Remote Access Tools
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 11: Supporting Internet Explorer in Windows XP
Lesson 1: Configuring Internet Explorer
Lesson 2: Troubleshooting Internet Explorer Problems
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Chapter 12: Monitoring System Performance in Windows XP
Lesson 1: Configuring Windows XP for Performance
Lesson 2: Monitoring Windows XP Performance
Case Scenario Exercises
Troubleshooting Lab
Chapter Summary
Exam Highlights
Questions and Answers
Part 2: Prepare for the Exam
Chapter 13: Installing a Windows Desktop Operating System
Tested Skills and Suggested Practices
Further Reading
Objective 1.1: Perform and Troubleshoot an Attended Installation of Windows XP Operating System
Objective 1.2: Perform and Troubleshoot an Unattended Installation of a Windows Desktop Operating System
Objective 1.3: Upgrade from a Previous Version of Windows
Chapter 14: Managing and Troubleshooting Access to Resources
Tested Skills and Suggested Practices
Further Reading
Objective 2.1: Monitor, Manage, and Troubleshoot Access to Files and Folders
Objective 2.2: Manage and Troubleshoot Access to Shared Folders
Objective 2.3: Connect to Local and Network Print Devices
Objective 2.4: Manage and Troubleshoot Access to and Synchronization of Offline Files
Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers
Tested Skills and Suggested Practices
Further Reading
Objective 3.1: Configure and Troubleshoot Storage Devices
Objective 3.2: Configure and Troubleshoot Display Devices
Objective 3.3: Configure and Troubleshoot Advanced Configuration and Power Interface (ACPI)
Objective 3.4: Configure and Troubleshoot IO Devices
Chapter 16: Configuring and Troubleshooting the Desktop and User Environments
Tested Skills and Suggested Practices
Further Reading
Objective 4.1: Configure the User Environment
Objective 4.2: Configure Support for Multiple Languages or Multiple Locations
Objective 4.3: Troubleshoot Security Settings and Local Security Policy
Objective 4.4: Configure and Troubleshoot Local User and Group Accounts
Objective 4.5: Troubleshoot System Startup and User Logon Problems
Objective 4.6: Monitor and Analyze System Performance
Chapter 17: Troubleshooting Network Protocols and Services
Further Reading
Objective 5.1: Troubleshoot TCPIP
Objective 5.2: Troubleshoot Name Resolution Issues
Objective 5.3: Configure and Troubleshoot Remote Connections
Objective 5.4: Configure and Troubleshoot Internet Explorer
Objective 5.5: Configure and Troubleshoot End User Systems by Using Remote Connectivity Tools
Glossary
B-C
D
E-I
L-M
N-P
R-S
T-W
List of Figures
List of Tables
List of Exercises
List of Sidebars
Index
Index_Numbers
Index_A
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J-L
Index_M
Index_N
Index_O
Index_P
Index_Q-R
Index_S
Index_T
Index_U
Index_V
Index_W
Index_Z
MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 195
BUY ON AMAZON
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