Case Study: Implementing ACD Application

Table of contents:

Review Questions


Why would you choose to implement an application in Tcl instead of VoiceXML?


Why would you choose to implement an application in VoiceXML instead of Tcl?


What is the precedence order for setting parameter values?


What is a package?


What is the purpose of a parameter namespace?


What application enhances the network management capabilities of Cisco routers?


What protocol can you use to increase the size and number of prompts available to an application?


What are the requirements for recording an application prompt?

Part I: Voice Gateways and Gatekeepers

Gateways and Gatekeepers

Part II: Gateways

Media Gateway Control Protocol


Session Initiation Protocol

Circuit Options

Connecting to the PSTN

Connecting to PBXs

Connecting to an IP WAN

Dial Plans

Digit Manipulation

Influencing Path Selection

Configuring Class of Restrictions

SRST and MGCP Gateway Fallback

DSP Resources

Using Tcl Scripts and VoiceXML

Part III: Gatekeepers

Deploying Gatekeepers

Gatekeeper Configuration

Part IV: IP-to-IP Gateways

Cisco Multiservice IP-to-IP Gateway

Appendix A. Answers to Chapter-Ending Review Questions


Cisco Voice Gateways and Gatekeepers
Cisco Voice Gateways and Gatekeepers
ISBN: 158705258X
EAN: 2147483647
Year: 2004
Pages: 218 © 2008-2020.
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