Quality: Popular Views

Table of contents:

Quality Popular Views

A popular view of quality is that it is an intangible trait ”it can be discussed, felt, and judged, but cannot be weighed or measured. To many people, quality is similar to what a federal judge once commented about obscenity: "I know it when I see it." Terms such as good quality, bad quality, and quality of life exemplify how people talk about something vague, which they don't intend to define. This view reflects the fact that people perceive and interpret quality in different ways. The implication is that quality cannot be controlled and managed, nor can it be quantified . This view is in vivid contrast to the professional view held in the discipline of quality engineering that quality can, and should, be operationally defined, measured, monitored , managed, and improved.

Another popular view is that quality connotes luxury, class, and taste. Expensive, elaborate, and more complex products are regarded as offering a higher level of quality than their humbler counterparts. Therefore, a Cadillac is a quality car, but a Chevrolet is not, regardless of reliability and repair records; or, a surround-sound hi-fi system is a quality system, but a single-speaker radio is not. According to this view, quality is restricted to a limited class of expensive products with sophisticated functionality and items that have a touch of class. Simple, inexpensive products can hardly be classified as quality products.

What Is Software Quality?

Software Development Process Models

Fundamentals of Measurement Theory

Software Quality Metrics Overview

Applying the Seven Basic Quality Tools in Software Development

Defect Removal Effectiveness

The Rayleigh Model

Exponential Distribution and Reliability Growth Models

Quality Management Models

In-Process Metrics for Software Testing

Complexity Metrics and Models

Metrics and Lessons Learned for Object-Oriented Projects

Availability Metrics

Measuring and Analyzing Customer Satisfaction

Conducting In-Process Quality Assessments

Conducting Software Project Assessments

Dos and Donts of Software Process Improvement

Using Function Point Metrics to Measure Software Process Improvements

Concluding Remarks

A Project Assessment Questionnaire

Metrics and Models in Software Quality Engineering
Metrics and Models in Software Quality Engineering (2nd Edition)
ISBN: 0201729156
EAN: 2147483647
Year: 2001
Pages: 176

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