Appendix B. Cisco Integrated Solutions

Cisco offers many solutions that you can integrate with Cisco CallManager to enhance the capabilities of the Cisco IP Communications solution. Some solutions are already integrated into CallManager, such as CallManager Serviceability, and other solutions are available as plug-ins in Cisco CallManager Administration (Application > Install Plugins). Other solutions detailed in this appendix are external to CallManager and must be installed or integrated separately. Little or no emphasis is placed on integrated solutions that are discussed elsewhere in the book, such as Cisco IP Wireless Phones, Cisco IP Voice Media Streaming App, CTIManager service, and so on, and those services or solutions that are integral to CallManager functionality, such as Cisco TFTP, Cisco CTL Client, CallManager Administration, and more. You can find additional information about each of the solutions at


In addition to Cisco offerings, many third-party products are available. This appendix focuses on Cisco-offered solutions. You can learn more about third-party products on the IP Communication partner program web page at the following links or search for "technology developer CallManager" or "partner program CallManager":


The four main components that constitute a Cisco IP Communications system are as follows:

  • Infrastructure Devices that provide media transport and connect the enterprise IP Communications networks to the Public Switched Telephone Network (PSTN) and to other private telephone systems, such as Private Branch Exchange (PBX). Infrastructure solutions include telephony service-enabled switches, routers, conference bridges, transcoders, and router-based, switch-based, and standalone voice over IP (VoIP) gateways (learn more about switches and gateways on; all models are not addressed in this appendix), and video packet to time-division multiplexing (TDM) video gateways. This appendix describes the following infrastructure solutions:

    Cisco Analog Telephone Adaptors (ATA)

    Cisco DPA Voice Mail gateways

    Cisco VG248 FXS or Voice Mail Gateway

    Cisco IP Videoconferencing (Cisco IP/VC)

    Cisco Survivable Remote Site Telephony (SRST)

    You can learn detailed information about conference bridges and transcoders in Chapter 5, "Media Processing." Chapter 4, "Trunk Devices," provides information about the various gateways Cisco offers. You can also get information about all the switches, phones, gateways, and servers that integrate with CallManager at the following link or search for "voice and IP communications":

  • Telephony services Provides the services required for call processing, management, directory, database, application, and other features. Telephony services include CallManager (call processing), CiscoWorks, Lightweight Directory Access Protocol (LDAP) directory support, configuration database, and computer telephony application programming interfaces (API). This appendix describes the following telephony services solutions:


    Bulk Administration Tool (BAT)

    Cisco EGW/PGW

    CDR Analysis and Reporting (CAR) (formerly Administrative Reporting Tool)

    Cisco CallManager Express (formerly Cisco IOS Telephony Services)

    Cisco CallManager Serviceability

    Cisco CallManager User Options web page

    Cisco Messaging Interface (CMI)

    LDAP Support

    Real-Time Monitoring Tool (formerly Admin Serviceability Tool [AST])

    Tool for Auto-Registered Phones Support (TAPS)

  • Clients Multimedia, client-facing endpoints including hardware-based Cisco IP Phones which are discussed in Chapter 3, "Station Devices," software-based IP phones such as the Cisco IP Communicator, and video phones. This appendix describes the following client solutions:

    Cisco IP Communicator (predecessor: Cisco IP SoftPhone)

    Cisco VT Advantage

  • Applications Software applications and tools that provide extended multimedia services to clients and administrators. Applications include IP Interactive Voice Response (IP IVR), IP Contact Centers (IPCC), Meet-Me (scheduled and reservationless) conferencing, Cisco CallManager Attendant Console, and others. Development tools include TAPI, JTAPI, Cisco IP Phone Services Software Development Kit (SDK), and configuration database APIs. This appendix describes the following application solutions:

    Cisco Applications SDKTAPI, JTAPI

    Cisco CallManager Attendant Console (formerly Cisco WebAttendant)

    Cisco Emergency Responder

    Cisco IP Contact Center (IPCC)

    Cisco IP Manager Assistant (IPMA)

    Cisco IP Phone Address Book Synchronizer

    Cisco IP Phone Services SDK

    Cisco MeetingPlace

    Cisco MeetingPlace Express

    Cisco Personal Assistant

    Cisco Unity

    Cisco Unity Express

    Cisco WebDialer

In addition, many system tools help you configure, analyze, diagnose, and troubleshoot the IP Communications system. This appendix describes the following system tools:

  • Cisco CallManager Trace Collection Tool
  • Cisco Dialed Number Analyzer
  • Cisco IP IVP and Cisco IP Queue Manager (IP QM)
  • Cisco Security Agent (CSA)
  • CiscoWorks Internet Telephony Environment Monitor (ITEM) and CiscoWorks QoS Policy Manager (QPM)

You can find documentation for many of the products discussed in this appendix on the Cisco IP Communications and Voice Products page on (shown in Figure B-1) at the following link:

Figure B-1. Cisco IP Communications and Voice Products Page on

You can learn about the many gateways and phones on at the following link:

Cisco CallManager Architecture

Call Routing

Station Devices

Trunk Devices

Media Processing

Manageability and Monitoring

Call Detail Records

Appendix A. Feature List

Appendix B. Cisco Integrated Solutions

Appendix C. Protocol Details


Cisco CallManager Fundamentals
Cisco CallManager Fundamentals (2nd Edition)
ISBN: 1587051923
EAN: 2147483647
Year: 2004
Pages: 141 © 2008-2020.
If you may any questions please contact us: