Appendix B. Cisco Integrated Solutions

Cisco offers many solutions that you can integrate with Cisco CallManager to enhance the capabilities of the Cisco IP Communications solution. Some solutions are already integrated into CallManager, such as CallManager Serviceability, and other solutions are available as plug-ins in Cisco CallManager Administration (Application > Install Plugins). Other solutions detailed in this appendix are external to CallManager and must be installed or integrated separately. Little or no emphasis is placed on integrated solutions that are discussed elsewhere in the book, such as Cisco IP Wireless Phones, Cisco IP Voice Media Streaming App, CTIManager service, and so on, and those services or solutions that are integral to CallManager functionality, such as Cisco TFTP, Cisco CTL Client, CallManager Administration, and more. You can find additional information about each of the solutions at Cisco.com.

Note

In addition to Cisco offerings, many third-party products are available. This appendix focuses on Cisco-offered solutions. You can learn more about third-party products on the IP Communication partner program web page at the following links or search Cisco.com for "technology developer CallManager" or "partner program CallManager":

• http://www.cisco.com/en/US/partner/partners/pr46/tdp/index.shtml
• http://www.cisco.com/en/US/partner/partners/pr46/pr13/partners_pgm_concept_home.shtml
• http://www.cisco.com/en/US/partner/partners/pr46/pr13/partners_program_solution09186a00800a3807.html

The four main components that constitute a Cisco IP Communications system are as follows:

• Infrastructure Devices that provide media transport and connect the enterprise IP Communications networks to the Public Switched Telephone Network (PSTN) and to other private telephone systems, such as Private Branch Exchange (PBX). Infrastructure solutions include telephony service-enabled switches, routers, conference bridges, transcoders, and router-based, switch-based, and standalone voice over IP (VoIP) gateways (learn more about switches and gateways on Cisco.com; all models are not addressed in this appendix), and video packet to time-division multiplexing (TDM) video gateways. This appendix describes the following infrastructure solutions:

  Cisco Analog Telephone Adaptors (ATA)

  Cisco DPA Voice Mail gateways

  Cisco VG248 FXS or Voice Mail Gateway

  Cisco IP Videoconferencing (Cisco IP/VC)

  Cisco Survivable Remote Site Telephony (SRST)

  You can learn detailed information about conference bridges and transcoders in Chapter 5, "Media Processing." Chapter 4, "Trunk Devices," provides information about the various gateways Cisco offers. You can also get information about all the switches, phones, gateways, and servers that integrate with CallManager at the following link or search Cisco.com for "voice and IP communications":

  http://www.cisco.com/en/US/partner/products/sw/voicesw/tsd_products_support_category_home.html

• Telephony services Provides the services required for call processing, management, directory, database, application, and other features. Telephony services include CallManager (call processing), CiscoWorks, Lightweight Directory Access Protocol (LDAP) directory support, configuration database, and computer telephony application programming interfaces (API). This appendix describes the following telephony services solutions:

  AXL SOAP API

  Bulk Administration Tool (BAT)

  Cisco EGW/PGW

  CDR Analysis and Reporting (CAR) (formerly Administrative Reporting Tool)

  Cisco CallManager Express (formerly Cisco IOS Telephony Services)

  Cisco CallManager Serviceability

  Cisco CallManager User Options web page

  Cisco Messaging Interface (CMI)

  LDAP Support

  Real-Time Monitoring Tool (formerly Admin Serviceability Tool [AST])

  Tool for Auto-Registered Phones Support (TAPS)

• Clients Multimedia, client-facing endpoints including hardware-based Cisco IP Phones which are discussed in Chapter 3, "Station Devices," software-based IP phones such as the Cisco IP Communicator, and video phones. This appendix describes the following client solutions:

  Cisco IP Communicator (predecessor: Cisco IP SoftPhone)

  Cisco VT Advantage

• Applications Software applications and tools that provide extended multimedia services to clients and administrators. Applications include IP Interactive Voice Response (IP IVR), IP Contact Centers (IPCC), Meet-Me (scheduled and reservationless) conferencing, Cisco CallManager Attendant Console, and others. Development tools include TAPI, JTAPI, Cisco IP Phone Services Software Development Kit (SDK), and configuration database APIs. This appendix describes the following application solutions:

  Cisco Applications SDKTAPI, JTAPI

  Cisco CallManager Attendant Console (formerly Cisco WebAttendant)

  Cisco Emergency Responder

  Cisco IP Contact Center (IPCC)

  Cisco IP Manager Assistant (IPMA)

  Cisco IP Phone Address Book Synchronizer

  Cisco IP Phone Services SDK

  Cisco MeetingPlace

  Cisco MeetingPlace Express

  Cisco Personal Assistant

  Cisco Unity

  Cisco Unity Express

  Cisco WebDialer

In addition, many system tools help you configure, analyze, diagnose, and troubleshoot the IP Communications system. This appendix describes the following system tools:

• Cisco CallManager Trace Collection Tool
• Cisco Dialed Number Analyzer
• Cisco IP IVP and Cisco IP Queue Manager (IP QM)
• Cisco Security Agent (CSA)
• CiscoWorks Internet Telephony Environment Monitor (ITEM) and CiscoWorks QoS Policy Manager (QPM)

You can find documentation for many of the products discussed in this appendix on the Cisco IP Communications and Voice Products page on Cisco.com (shown in Figure B-1) at the following link:

http://www.cisco.com/univercd/cc/td/doc/product/ipcvoice.htm

Figure B-1. Cisco IP Communications and Voice Products Page on Cisco.com

You can learn about the many gateways and phones on Cisco.com at the following link:

http://www.cisco.com/en/US/partner/products/sw/voicesw/tsd_products_support_category_home.html