This chapter provided information about two applications to assist with managing your network, BAT and CAR. The important thing to consider is whether the tools described can help in your daily operations. In most cases, either BAT or CAR (or both tools) can save you considerable time (and, therefore, money) in configuring, managing, and diagnosing your CallManager system.
This chapter also covered several monitoring applications, including CallManager Serviceability and the Real-Time Monitoring Tool, which can assist in monitoring your system. You should understand how to use the features in CallManager Serviceability because these will help you troubleshoot the system.
Cisco CallManager Architecture
Manageability and Monitoring
Call Detail Records
Appendix A. Feature List
Appendix B. Cisco Integrated Solutions
Appendix C. Protocol Details