Understanding Field Data in CMRs

This section lists all the fields contained in a diagnostic record. The field definitions include some basic information about the QoS fields, such as jitter and latency.

The topics covered are as follows:

  • Fields contained in the CMR
  • How to identify the CDR associated with a CMR

Fields Contained in the CMR

Table 7-12 provides information about each field in a CMR. Each record consists of 17 individual fields. The information provided about each field is as follows:

  • The field name or the column names from the database record
  • The field type
  • The field definition

Table 7-12. Field Definitions for a CMR

Field Name

Field Type

Field Definition

cdrRecordType

Numeric

Specifies the type of this specific record. It is set to CMR record (2).

globalCallId_ClusterID

Character

The name assigned to this cluster. It is unique so that if records are collected from multiple clusters, those from a given cluster can be identified.

deviceName

Character

The name of the device from the CallManager Administration database. This field contains up to 129 characters.

globalCallID_callManagerId

Numeric

Half of the GCID. It represents the ID of the node that controlled the call corresponding to this record. This should be used in conjunction with the second half of the GCID.

globalCallID_callId

Numeric

The second half of the GCID. It is a value that starts at 1 and is serially incremented for each GCID.

nodeId

Numeric

The ID of the node within the CallManager cluster where the device from which these diagnostics were collected was registered.

callIdentifier

Numeric

A call leg ID that identifies to which call leg this record pertains. (This field is also used to map the CMR record back to the CDR record as noted below.)

directoryNum

Character

The directory number of the device from which these diagnostics were collected.

directoryNumPartition

Character

The partition of the directory number in this record.

dateTimeStamp

Numeric

Represents the approximate time that the device went on-hook. The time is put into the record when the device responds to a request for diagnostic information. The value is a GMT value and is the number of seconds since midnight (00:00:00) January 1, 1970. (It is not always the same as the date and time the call was disconnected; it may be a few seconds later.)

numberPacketsSent

Numeric

The total number of RTP data packets transmitted by the device since starting transmission on this connection. If the connection mode was "receive only," the value is zero.

numberOctetsSent

Numeric

The total number of payload octets (not including header or padding) transmitted in RTP data packets by the device since starting transmission on this connection. If the connection mode was "receive only," the value is zero.

numberPacketsReceived

Numeric

The total number of RTP data packets received by the device since starting reception on this connection. If the connection mode was "send only," the value is zero.

numberOctetsReceived

Numeric

The total number of payload octets (not including header or padding) received in RTP data packets by the device since starting reception on this connection. If the connection mode was "send only," the value is zero.

numberPacketsLost

Signed Integer

The total number of RTP data packets that have been lost since the beginning of data reception on this connection. This number is defined to be the number of packets expected less the number of packets actually received, where the number of packets received includes any that are late or duplicates. Thus, packets that arrive late are not counted as lost, and the loss might be negative if there are duplicates. The number of packets expected is defined to be the extended last sequence number received less the initial sequence number received. If the connection mode was "send only," the value is zero.

jitter

Numeric

An estimate of the statistical variance of the RTP data packet interarrival time measured in milliseconds and expressed as an unsigned integer. The interarrival jitter is defined to be the mean deviation (smoothed absolute value) of the difference in packet spacing at the receiver compared to the sender for a pair of packets. If the connection mode was "send only," the value is zero.

latency

Numeric

This field is currently unused and will contain a zero.

Pkid

Character

Text string that is used by the CDR database to uniquely identify each row in this table. This text string has no meaning to the call itself.

The fields in Table 7-12 are arranged to facilitate understanding of the data that is available in the CMR. They are not in the same order as the actual database record.

Note

All numeric fields in the CMR data are actually unsigned integers in CallManager. All character fields in CMR data are defined as 50-character fields, except the deviceName field. All character fields are of varying lengths in CallManager.

You can find more information in RFC 1889, including detailed computation algorithms for number of packets lost, jitter, and latency.

How to Identify the CDR Associated with a CMR

You cannot use any set of CDR data fields to guarantee a positive link between CMR and CDR data if you depend on an exact match between corresponding fields. You can, however, figure it out by using the combination of the GCID, call leg IDs, globalCallId_ClusterID, and the date/time fields that exist in each of the records. The globalCallId_ClusterID field was added to make the records unique across multiple clusters. The combination of the GCID fields and the call leg ID is not unique across time on the same cluster because their values are reset whenever a CallManager node is restarted. If you also consider the dateTimeDisconnect field in the CDR and the dateTimeStamp field in the CMR, it will make a positive match. The date/time field in a CMR might not match exactly the date/time of disconnect in the CDR because they are written separately.

Before the CMR can be written, CallManager must request the data for the CMR from the endpoint device. Some time lapse exists during this request cycle, and if the system clock ticks over a second boundary, the times will differ by a second. If the records have the same GCIDs and call leg IDs and the specified date/time values are within a few seconds of each other, the records are definitely related. It takes CallManager more than 20 seconds to come online after a restart, and it usually takes much longer, depending on the number of devices that are in the database for that system. Given that the IDs match, and the time is not off by more than 10 seconds, the records are related to the same call.

Cisco CallManager Architecture

Call Routing

Station Devices

Trunk Devices

Media Processing

Manageability and Monitoring

Call Detail Records

Appendix A. Feature List

Appendix B. Cisco Integrated Solutions

Appendix C. Protocol Details

Index



Cisco CallManager Fundamentals
Cisco CallManager Fundamentals (2nd Edition)
ISBN: 1587051923
EAN: 2147483647
Year: 2004
Pages: 141

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