How to Shine at Work
- Table of Contents
- BackCover
- How to Shine at Work
- Preface
- Part 1: Getting Along at Work
- Chapter 1: My Boss Hates Me
- How to Get Out and Stay Out of Hot Water
- 1. Self-Awareness
- 2. Receiving Feedback
- 3. Motivation
- Final Thoughts
- Strategies and Concepts to Remember
- Chapter 2: When You Work for a Jerk
- Leadership Styles
- Can This Relationship Be Saved?
- Standards and Boundaries
- Final Thoughts on Working with Challenging Leadership Styles
- Strategies and Concepts to Remember
- Chapter 3: Cranky Coworkers
- Anger at Work
- Personality Conflicts
- If I Had a Hammer . . .
- Concepts to Remember about Cranky Coworkers
- Chapter 4: PLOP Culture
- Let the Games Begin
- Strategies That Work in Office Politics
- 1. Think Collaboration, Not Conflict
- 2. Learn How to Communicate
- 3. Be Honest
- 4. Listen Up - Your Ears Will Not Get You in Trouble
- 5. Is This the Hill You Want to Die On?
- 6. Know Your Company s Objectives, and Contribute
- 7. Maintain a Sense of Humor (But Lose the Sarcasm)
- Final Thoughts on Office Politics
- Concepts to Remember
- Chapter 5: Keys to Successful Workplace Relationships
- Distinctions to Remember
- Just One Second . . .
- Final Thoughts on Successful Workplace Relationships
- Part 2: Getting Ahead
- Chapter 6: Vision, Mission, Goals
- It Starts with a Vision
- Final Words on Vision, Mission, and Goals
- Concepts to Remember
- Chapter 7: Management-Level Office Politics
- It s about Power, Silly
- Final Thoughts on Management-Level Office Politics
- Concepts to Remember
- Chapter 8: Creating Visibility
- Under the Radar
- Fourteen Strategies to Create Visibility
- Seven Secrets of Self-Marketing
- Final Thoughts on Creating Visibility through Self-Marketing
- Concepts to Remember
- Chapter 9: Coaching Your Manager
- The Coaching Process
- Final Words on Coaching Your Manager
- Concepts to Remember
- Chapter 10: Delivering Results
- Five Strategies for Delivering Results that Count
- 1. What You Do Well
- 2. What You Avoid
- 3. What Your Peers Avoid
- 4. Time Management
- 5. Goals and Priorities That Deliver Results
- Final Thoughts on Delivering Results
- Concepts to Remember
- Chapter 11: When, Why, and How to Ask for a Raise
- 1. Do Your Homework
- 2. You Deserve a Raise Because . . .
- 3. How Much
- 4. Barriers
- 5. Timing Is Everything
- 6. The Do s
- 7. The Don ts
- 8. Schedule the Meeting
- 9. Follow Up
- What to Do When You Ask for, but Don t Get a Raise
- Final Thoughts on Getting a Raise
- Concepts to Remember
- Chapter 12: How to Get a Promotion
- Luck
- The Road to Promotability
- Five Strategies to a Promotion1. Evaluate and Interpret
- 2. Review Your Enjoy - Tolerate - Dislike Worksheet
- 3. Your Objective
- 4. Your New Results Profile
- 5. Ready, Set, Goals
- Ask for the Promotion
- When You Asked, but Were Not Promoted
- Final Thoughts on Getting a Promotion
- Concepts to Remember
- Part 3: Moving On
- Chapter 13: If, When, and How to Leave Your Job
- When All Else Fails
- Five Tips for Getting Over a Job Loss
- Final Thoughts on Leaving Your Job
- Concepts to Remember
- Chapter 14: The Rules of the Road to a New Career
- Who Is in Control Here?
- Managing Your Job Search
- Final Thoughts on Your Road to a New Career
- Concepts to Remember
- Part 4: Career Control
- Chapter 15: Taking Control
- Index
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J
- Index_K
- Index_L
- Index_M
- Index_N
- Index_O
- Index_P
- Index_Q
- Index_R
- Index_S
- Index_T
- Index_U
- Index_V
- Index_W
- Index_Z
- List of Figures
- List of Exhibits and Sidebars
- Chapter III Two Models of Online Patronage: Why Do Consumers Shop on the Internet?
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter XV Customer Trust in Online Commerce
- Chapter XVII Internet Markets and E-Loyalty
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior