Index_I

I

“I statements,” 48

Imagination, 112

Incompetent (supervisors), 31–32

Influential style:

of communication, 55

of leadership, 141–144

Initiative, 17–19, 166

Insurance, health, 257

Integrity, 61, 62, 112

Interfering behavior, 73

International Coach Federation, 291

Internet, 268–269

Interrupting, 86

Interviews, 280

Intimidation, 139

Irritability, 41–44

Irritability Test, 42–44