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Apple Training Series: Mac OS X Support Essentials v10.6: A Guide to Supporting and Troubleshooting Mac OS X v10.6 Snow Leopard

ISBN: 0321635345
EAN: 2147483647

Year: 2003
Pages: 233

Authors: Kevin M. White

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• Apple Training Series Mac OS X Support Essentials
• Table of Contents
• Copyright
• Acknowledgments
• Lesson1.Getting Started
• The Methodology
• Lesson Structure
• Certification
• About the Apple Training Series
• Lesson2.Installation
• Understanding Mac OS X
• Installing Mac OS X
• Completing the Installation
• What You ve Learned
• Lesson Review
• Lesson3.User Accounts
• Understanding User Types
• Creating and Editing User Accounts
• Securing Your Macintosh
• What You ve Learned
• Lesson Review
• Lesson4.File Systems
• Setting Up Disk Drives, Partitions, and Volumes
• Choosing Mac OS X Volume Formats
• Working with Disk Utility
• Understanding the File System Layout
• Following Search Paths
• Learning File Management
• Using Archives and Disk Images
• Troubleshooting the File System
• What You ve Learned
• Lesson Review
• Lesson5.Permissions
• Understanding the Mac OS X UserBased Access Model
• Setting File and Folder Permissions
• Troubleshooting Permissions Issues
• What You ve Learned
• Lesson Review
• Lesson6.Application Environments
• Identifying Macintosh Application Environments
• Monitoring Process Management
• Viewing Applications in System Profiler
• Enabling Mac OS X Accessibility Support
• Troubleshooting Applications in Mac OS X
• What You ve Learned
• Lesson Review
• Lesson7.Command-Line Interface
• A Word of Caution
• Advantages of the Command Line
• Using the Command-Line Interface
• File System Representations
• Managing Processes from the Command Line
• Monitoring System Usage
• Managing Disks and Volumes
• Using the Command Line with the Graphical Environment
• Advanced Commands
• Command-Line Cautions
• What You ve Learned
• Lesson Review
• Lesson8.Networking Configuration and Troubleshooting
• Understanding Networking Concepts
• Using Network Configuration Applications
• Understanding Network Ports
• Using TCPIP
• Using PPPoE
• Using AppleTalk
• Using Proxies
• Using Ethernet
• Using AirPort
• Using a Modem
• Configuring Virtual Ports
• Creating and Choosing Locations
• Troubleshooting Network Issues
• Using Network Utility
• Common Networking Issues
• What You ve Learned
• Lesson Review
• Lesson9.Accessing Network Services
• Understanding Basic Requirements for Accessing Network Services
• Accessing Internet Services
• Accessing File Services
• Discovering File Services
• Troubleshooting Network Services
• Managing Multiple User Accounts
• Configuring Network Directory Services
• Authenticating Your Identity
• What You ve Learned
• Lesson Review
• Lesson10.Providing Network Services
• Sharing Files
• Providing Web Services
• Providing Other Network Services
• Protecting Your Mac with the Mac OS X Firewall
• Sharing Your Internet Connection
• Troubleshooting Network Services
• What You ve Learned
• Lesson Review
• Lesson11.Peripherals
• Understanding Buses
• Plug-and-Play Buses
• Using Additional Buses
• Viewing Peripherals with System Profiler
• Understanding Device Classes
• Understanding Device Drivers
• Configuring Universal Access
• Synchronizing Information with iSync
• Troubleshooting Peripherals
• What You ve Learned
• Lesson Review
• Lesson12.Printing
• Understanding the Printing Process
• Configuring Printers
• Sharing Printers
• Managing Print Queues
• Setting Printer Info
• Printing Documents
• Using Other Print Options
• Troubleshooting Mac OS X Print Services
• What You ve Learned
• Lesson Review
• Lesson13.Startup Sequence
• Understanding BootROM
• Tracking BootX
• Understanding Kernel Tasks
• launchd
• Startup Scripts and Startup Items
• The loginwindow Process
• Viewing User Environment Setup
• Troubleshooting the Startup Sequence
• Using Logout and Shutdown
• What You ve Learned
• Lesson Review
• Lesson14.Troubleshooting
• Using Good Troubleshooting Techniques
• Following a Methodical Order of Elimination
• Troubleshooting Systematically
• Gathering Information
• Verifying the Problem
• Trying Quick Fixes
• Running Diagnostics
• Performing a Split-Half Search
• Researching Problems
• Repairing the System
• Verifying the Repair
• Informing the User
• What You ve Learned
• Lesson Review
• AppendixA.Apple General Troubleshooting Flowchart
• Mac OS X Quick Fixes
• Mac OS X Diagnostic Tools
• Mac OS X Split-Half Search Techniques
• Mac OS X Research Resources
• Mac OS X RepairReplace
• AppendixB.Networking Technologies
• 802.1X
• Apple Filing Protocol (AFP)
• AirPort and AirPort Extreme
• Bonjour
• Bootstrap Protocol (BOOTP)
• Dynamic Host Configuration Protocol (DHCP)
• File Transfer Protocol (FTP)
• HyperText Transfer Protocol (HTTP)
• IP Addressing (IPv4 and IPv6)
• Network Address Translation (NAT)
• Point-to-Point Protocol (PPP)
• Point-to-Point Protocol over Ethernet (PPPoE)
• Server Message Block (SMB)
• AppendixC.The Classic Environment
• Exploring the Classic Process
• Starting the Classic Environment
• Additions to Mac OS 9 for Classic
• Limited Control Panel Usage in Classic
• StartingStopping with Classic Preferences
• Using Advanced Classic Preferences
• Viewing the MemoryVersions Pane in Classic Preferences
• Printing in Classic
• Troubleshooting Classic Applications
• What You ve Learned
• Glossary
• Numbers
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• Index
• SYMBOL
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