Table of Contents

Apple Training Series Mac OS X Support Essentials
By Owen Linzmayer
...............................................
Publisher: Peachpit Press
Pub Date: August 17, 2005
ISBN: 0-321-33547-3
Pages: 560

Table of Contents  | Index

		Copyright
		Acknowledgments
		Lesson 1.  Getting Started
			The Methodology
			Lesson Structure
			Certification
			About the Apple Training Series
		Lesson 2.  Installation
			Understanding Mac OS X
			Installing Mac OS X
			Completing the Installation
			What You've Learned
			Lesson Review
		Lesson 3.  User Accounts
			Understanding User Types
			Creating and Editing User Accounts
			Securing Your Macintosh
			What You've Learned
			Lesson Review
		Lesson 4.  File Systems
			Setting Up Disk Drives, Partitions, and Volumes
			Choosing Mac OS X Volume Formats
			Working with Disk Utility
			Understanding the File System Layout
			Following Search Paths
			Learning File Management
			Using Archives and Disk Images
			Troubleshooting the File System
			What You've Learned
			Lesson Review
		Lesson 5.  Permissions
			Understanding the Mac OS X UserBased Access Model
			Setting File and Folder Permissions
			Troubleshooting Permissions Issues
			What You've Learned
			Lesson Review
		Lesson 6.  Application Environments
			Identifying Macintosh Application Environments
			Monitoring Process Management
			Viewing Applications in System Profiler
			Enabling Mac OS X Accessibility Support
			Troubleshooting Applications in Mac OS X
			What You've Learned
			Lesson Review
		Lesson 7.  Command-Line Interface
			A Word of Caution
			Advantages of the Command Line
			Using the Command-Line Interface
			File System Representations
			Managing Processes from the Command Line
			Monitoring System Usage
			Managing Disks and Volumes
			Using the Command Line with the Graphical Environment
			Advanced Commands
			Command-Line Cautions
			What You've Learned
			Lesson Review
		Lesson 8.  Networking Configuration and Troubleshooting
			Understanding Networking Concepts
			Using Network Configuration Applications
			Understanding Network Ports
			Using TCP/IP
			Using PPPoE
			Using AppleTalk
			Using Proxies
			Using Ethernet
			Using AirPort
			Using a Modem
			Configuring Virtual Ports
			Creating and Choosing Locations
			Troubleshooting Network Issues
			Using Network Utility
			Common Networking Issues
			What You've Learned
			Lesson Review
		Lesson 9.  Accessing Network Services
			Understanding Basic Requirements for Accessing Network Services
			Accessing Internet Services
			Accessing File Services
			Discovering File Services
			Troubleshooting Network Services
			Managing Multiple User Accounts
			Configuring Network Directory Services
			Authenticating Your Identity
			What You've Learned
			Lesson Review
		Lesson 10.  Providing Network Services
			Sharing Files
			Providing Web Services
			Providing Other Network Services
			Protecting Your Mac with the Mac OS X Firewall
			Sharing Your Internet Connection
			Troubleshooting Network Services
			What You've Learned
			Lesson Review
		Lesson 11.  Peripherals
			Understanding Buses
			Plug-and-Play Buses
			Using Additional Buses
			Viewing Peripherals with System Profiler
			Understanding Device Classes
			Understanding Device Drivers
			Configuring Universal Access
			Synchronizing Information with iSync
			Troubleshooting Peripherals
			What You've Learned
			Lesson Review
		Lesson 12.  Printing
			Understanding the Printing Process
			Configuring Printers
			Sharing Printers
			Managing Print Queues
			Setting Printer Info
			Printing Documents
			Using Other Print Options
			Troubleshooting Mac OS X Print Services
			What You've Learned
			Lesson Review
		Lesson 13.  Startup Sequence
			Understanding BootROM
			Tracking BootX
			Understanding Kernel Tasks
			launchd
			Startup Scripts and Startup Items
			The loginwindow Process
			Viewing User Environment Setup
			Troubleshooting the Startup Sequence
			Using Logout and Shutdown
			What You've Learned
			Lesson Review
		Lesson 14.  Troubleshooting
			Using Good Troubleshooting Techniques
			Following a Methodical Order of Elimination
			Troubleshooting Systematically
			Gathering Information
			Verifying the Problem
			Trying Quick Fixes
			Running Diagnostics
			Performing a Split-Half Search
			Researching Problems
			Repairing the System
			Verifying the Repair
			Informing the User
			What You've Learned
			Lesson Review
		Appendix A.  Apple General Troubleshooting Flowchart
			Mac OS X Quick Fixes
			Mac OS X Diagnostic Tools
			Mac OS X Split-Half Search Techniques
			Mac OS X Research Resources
			Mac OS X Repair/Replace
		Appendix B.  Networking Technologies
			802.1X
			Apple Filing Protocol (AFP)
			AirPort and AirPort Extreme
			Bonjour
			Bootstrap Protocol (BOOTP)
			Dynamic Host Configuration Protocol (DHCP)
			File Transfer Protocol (FTP)
			HyperText Transfer Protocol (HTTP)
			IP Addressing (IPv4 and IPv6)
			Network Address Translation (NAT)
			Point-to-Point Protocol (PPP)
			Point-to-Point Protocol over Ethernet (PPPoE)
			Server Message Block (SMB)
		Appendix C.  The Classic Environment
			Exploring the Classic Process
			Starting the Classic Environment
			Additions to Mac OS 9 for Classic
			Limited Control Panel Usage in Classic
			Starting/Stopping with Classic Preferences
			Using Advanced Classic Preferences
			Viewing the Memory/Versions Pane in Classic Preferences
			Printing in Classic
			Troubleshooting Classic Applications
			What You've Learned
		Glossary
			Numbers
			A
			B
			C
			D
			E
			F
			G
			H
			I
			J
			K
			L
			M
			N
			O
			P
			Q
			R
			S
			T
			U
			V
			W
			X
			Z
		Index