Flylib.com
Books
Software
Computers & Technology
Home Computing
Business & Culture
Programming
Software
Web Development
Certification
Networking
Security & Encryption
Computer Science
Operating Systems
Microsoft
Hardware
Databases
Graphic Design
Apple
Digital Music
Digital Photography & Video
Games & Strategy Guides
Project Management
Mobile & Wireless Computing
Education & Reference
Encyclopedias
Test Preparation
Studying & Workbooks
Schools & Teaching
Writing, Research & Publishing Guides
Foreign Language Study & Reference
Atlases & Maps
Dictionaries & Thesauruses
Words, Language & Grammar
College & University
Trivia & Fun Facts
Consumer Guides
Business & Investing
Industries & Professions
Management & Leadership
Organizational Behavior
Personal Finance
Small Business & Entrepreneurship
Popular Economics
Marketing & Sales
Finance
Skills
Business Life
Economics
Job Hunting & Careers
Biography & History
Reference
International
Real Estate
Investing
Women & Business
Science & Math
Mathematics
Technology
Reference
Earth Sciences
Physics
Biological Sciences
Behavioral Sciences
Nature & Ecology
Astronomy & Space Science
History & Philosophy
Experiments, Instruments & Measurement
Agricultural Sciences
Category list
Business & Investing
Industries & Professions
Human Resources & Personnel Management
Business Life
Etiquette
Category list
Health, Fitness & Dieting
Psychology & Counseling
Parenting & Relationships
Family Relationships
Dysfunctional Relationships
Parenting
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace - page 1
Buy on amazon.com >>
Hawkins Mitchell V.
,
Rothstein P. J.
<< Previous book
Next page >>
1
2
3
Table of Contents
Table of Contents
BackCover
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line--Emotional Continuity Management in the Workplace
Preface
First Thoughts
How to Read this Book
The Little Wars
Section I: Readiness--Rotations, Recognition and Risks
Chapter 1: Rotations: What is Spinning?
WHY YOU SHOULD READ THIS CHAPTER
BY THE END OF CHAPTER 1 YOU SHOULD BE ABLE TO
OVERVIEW
MANAGEMENT IN THE MIDST OF EMOTIONAL CHAOS
MANAGERS ARE SITE DISASTER OFFICIALS
CAN YOU MANAGE MANAGING?
STARTING TO THINK ABOUT EMOTIONS
STARTING TO THINK ABOUT MANAGING EMOTIONS
WHAT IS EMOTIONAL SPINNING?
WHAT EMOTIONAL SPINNING IS NOT
HOW TO KNOW THE DIFFERENCE BETWEEN SPINNING AND ABUSE AND VIOLENCE
WORKPLACE SPINS ARE LIKE EMOTIONAL TORNADOS
EVALUATING WORKPLACE SPINNING AND EMOTIONAL TORNADOS
THE ATTRIBUTES OF AN EMOTIONAL TORNADO
HOW TO RECOGNIZE A SPIN
SIGNS, CLUES AND HUNCHES
HOW TO PAY ATTENTION TO EARLY WARNING SIGNS
WHAT CAUSES EMOTIONAL SPINNING?
A TECHNICAL WAY TO VIEW SPINNING
CHANGE EVENT
SOCIAL AND STYLE BUSINESS CHANGES
NOW, ADD THE X FACTORS TO BUSINESS CHANGE
HOW TO THINK ABOUT AN X FACTOR
EMOTIONAL RESPONSESCHANGE X
ADJUSTING TO CHANGE
OTHER EMOTIONAL RESPONSES MAY LOOK LIKE SPINNING
OTHER CAUSES OF EMOTIONAL RESPONSES THAT CAN TURN INTO EMOTIONAL SPINS
OVERT OR COVERT CAUSES
AUTHOR S AFTERTHOUGHTS
DISCUSSION QUESTIONS
Chapter 2: Risks: How Does Spinning Affect the Bottom Line?
WHY YOU SHOULD READ THIS CHAPTER
BY THE END OF CHAPTER 2 YOU SHOULD BE ABLE TO
OVERVIEW
THE COSTS OF SPINNING
AUTHOR S AFTERTHOUGHTS
DISCUSSION QUESTIONS
Section II: Readiness--Reframing, Responding, and Reactionaries
Chapter 3: Recognition: What Does Spinning Look Like?
BY THE END OF CHAPTER 3 YOU SHOULD BE ABLE TO
OVERVIEW
ANNOYANCES
VIOLENCE
STRESS AND SURVIVAL
EFFECTS OF PRIOR TRAUMA
SPIN STORIES
MENTAL HEALTH CONCEPTS FOR THE MANAGER DIAGNOSTICIAN
HEALTHY, DYSFUNCTIONAL, AND PATHOLOGICAL PEOPLE
ORDERLY DISORDERS AND DISORDERLY DISORDERS
HOW PEOPLE RESPOND TO GETTING HELP
INTUITION AND IMPROVISATION
AUTHOR S AFTERTHOUGHTS
DISCUSSION QUESTIONS
Chapter 4: Reframing: What do Spinners Look Like?
BY THE END OF CHAPTER 4 YOU SHOULD BE ABLE TO
OVERVIEW
REFRAMING EMOTIONAL SPINNING
PREDATORS, PREY AND SCAVENGERS
REFRAMING CATEGORIES OF EMPLOYEES
MYTHOLOGICAL SPINNERS
AUTHOR S AFTERTHOUGHTS
DISCUSSION QUESTIONS
Chapter 5: Responses: How Can You Manage Spinning?
WHY YOU SHOULD READ THIS CHAPTER
BY THE END OF CHAPTER 5 YOU SHOULD BE ABLE TO
OVERVIEW
COMMITTING TO EXCELLENCE
STEPS TO EXCELLENCE
MAKING THE EMOTIONAL CONTINUITY MANAGEMENT PLAN
HOW SOME ORGANIZATIONS HAVE APPROACHED CREATING SYSTEM-WIDE EMOTIONAL CONTINUITY MANAGEMENT
1
2
3
Buy on amazon.com >>
Hawkins Mitchell V.
,
Rothstein P. J.
<< Previous book
Next page >>