Table of Contents

   

Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line: Emotional Continuity Management in the Workplace
byVali Hawkins MitchellandPhilip Jan Rothstein (ed)	ISBN:1931332274
Rothstein Associates 2005 (390 pages)
The failure to adequately address the victims and the emotional dimensions of corporate problems changes adverse events into crises and catastrophes. This book aims to arm employees and managers with the tools necessary to manage emotional distress.

Table of Contents
Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line”Emotional Continuity Management in the Workplace
Preface
First Thoughts
How to Read this Book
The Little Wars
Section I - Readiness”Rotations, Recognition and Risks
Chapter 1	-	Rotations: What is Spinning?
Chapter 2	-	Risks: How Does Spinning Affect the Bottom Line?
Section II - Readiness”Reframing, Responding, and Reactionaries
Chapter 3	-	Recognition: What Does Spinning Look Like?
Chapter 4	-	Reframing: What do Spinners Look Like?
Chapter 5	-	Responses: How Can You Manage Spinning?
Chapter 6	-	Reactionaries: How do You Manage Emotional Terrorists?
Section III - Readiness”Tools for Emotional Continuity Management
Chapter 7	-	Readiness: Tools for Managing in the Midst of Emotional Chaos
Chapter 8	-	Readiness: Tools for Managing in the Midst of Business Change
Chapter 9	-	Readiness: Tools for Managing in the Midst of Spinning
Chapter 10	-	Readiness: Tools for Managing in the Midst of Emotional Terrorism
Chapter 11	-	Readiness: Tools for Management Self-Care
Chapter 12	-	Readiness: Tools for Developing an Emotional Management Continuity Plan
Chapter 13	-	Readiness: Tools for Managing Incidents and for Drilling
Chapter 14	-	Readiness: Tools for Managing Diversity in a Global Marketplace
Section IV - Readiness”Rubble, Rehearsal and Resources
Chapter 15	-	Reductions, Ruins, and Rubble: When are the Spins From Disasters the Ultimate Spin?
Chapter 16	-	Rehearsal: Why Plan, Exercise, and Drill for the Unexpected?
Chapter 17	-	Resources: Do You Have Good Information?
Topical Bibliography
Author's Afterthoughts
Next-To-The-Last Thoughts
Appendix I	-	The Hawkins-Mitchell Spin-Free Workplace Model for System-Wide Emotional Continuity Management
Appendix II	-	Summary: What You Need to Know to Manage Emotional Terrors in the Workplace and to Protect Your Business' Bottom Line
List of Figures
List of Tables
List of Examples
List of Sidebars