Table of Contents


emotional terrors in the workplace: protecting your business' bottom line: emotional continuity management in the workplace
Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line: Emotional Continuity Management in the Workplace
byVali Hawkins MitchellandPhilip Jan Rothstein (ed) ISBN:1931332274
Rothstein Associates 2005 (390 pages)

The failure to adequately address the victims and the emotional dimensions of corporate problems changes adverse events into crises and catastrophes. This book aims to arm employees and managers with the tools necessary to manage emotional distress.

Table of Contents
Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line”Emotional Continuity Management in the Workplace
First Thoughts
How to Read this Book
The Little Wars
Section I - Readiness”Rotations, Recognition and Risks
Chapter 1 - Rotations: What is Spinning?
Chapter 2 - Risks: How Does Spinning Affect the Bottom Line?
Section II - Readiness”Reframing, Responding, and Reactionaries
Chapter 3 - Recognition: What Does Spinning Look Like?
Chapter 4 - Reframing: What do Spinners Look Like?
Chapter 5 - Responses: How Can You Manage Spinning?
Chapter 6 - Reactionaries: How do You Manage Emotional Terrorists?
Section III - Readiness”Tools for Emotional Continuity Management
Chapter 7 - Readiness: Tools for Managing in the Midst of Emotional Chaos
Chapter 8 - Readiness: Tools for Managing in the Midst of Business Change
Chapter 9 - Readiness: Tools for Managing in the Midst of Spinning
Chapter 10 - Readiness: Tools for Managing in the Midst of Emotional Terrorism
Chapter 11 - Readiness: Tools for Management Self-Care
Chapter 12 - Readiness: Tools for Developing an Emotional Management Continuity Plan
Chapter 13 - Readiness: Tools for Managing Incidents and for Drilling
Chapter 14 - Readiness: Tools for Managing Diversity in a Global Marketplace
Section IV - Readiness”Rubble, Rehearsal and Resources
Chapter 15 - Reductions, Ruins, and Rubble: When are the Spins From Disasters the Ultimate Spin?
Chapter 16 - Rehearsal: Why Plan, Exercise, and Drill for the Unexpected?
Chapter 17 - Resources: Do You Have Good Information?
Topical Bibliography
Author's Afterthoughts
Next-To-The-Last Thoughts
Appendix I - The Hawkins-Mitchell Spin-Free Workplace Model for System-Wide Emotional Continuity Management
Appendix II - Summary: What You Need to Know to Manage Emotional Terrors in the Workplace and to Protect Your Business' Bottom Line
List of Figures
List of Tables
List of Examples
List of Sidebars

Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line is an interesting, comprehensive, and constructive approach to adding this key management ingredient to the manager's role. This book's goal is to arm the individual with enough information and structure to persuade the boss to take a shot at adding this skill and knowledge that will help managers and leaders preempt or at least begin to recognize the signs of corrosive emotional distress.

Two great weaknesses of today's business and management education are the intentional de-emphasis of the emotional component of work and working life, and only the flimsiest, most circumspect teaching of integrity and workplace ethics. These concepts are, in reality, connected. When a boss has difficultly managing or even acknowledging the emotional dimension of problems, the first response of observers is to question the ethics, humanity, or empathy of the manager faced with the problem. From the perspective of the victim of such behavior, the thoughtless, dollar-driven manager seems more like a perpetrator, rather than someone who is uncomfortable with the circumstances of the problem.

About the Author

Vali Hawkins Mitchell, Ph.D., LMHC is a Licensed Mental Health Counselor and holds a Doctorate in Health Education. She consults nationally in the field of Emotional Continuity Management and has pioneered the development of this field ( Two decades of disaster work ” in the shadow of Mount St. Helens, the Hanford Nuclear Site and the Umatilla Chemical Weapons Depot ” have provided her unique perspectives on the emotional nature of disaster planning.

Her assignments at numerous incidents include serving at the site of the World Trade Center attacks. She has served as co-clinical director of the Southeast Washington Critical Incident Stress Management team and is a member of the Disaster Services Human Resources System with the American Red Cross. Providing advanced trainings in trauma and disaster management, dispute resolution, critical-care health topics, and Emotional Terror in the workplace has kept her busy serving a wide range of industries and employees with a unique "been there, done that" style.

Author of Dr. Vali's Survival Guide: Tips for the Journey and a series of children's books on Trauma Management and Dispute Resolution, Dr. Vali is also a Family Trauma Counselor providing services to hospitals , medical facilities, physicians, nurses, and families dealing with medical trauma. Co-owner of Inner Directions, LLP, she maintains a busy private counseling practice.