BY THE END OF CHAPTER 1 YOU SHOULD BE ABLE TO

• Define and characterize issues associated with the challenges of managing human emotions at the work site to be able to explain the concept of workplace spinning to your employer or employees as you begin to develop buy-on procedures.

• Have detailed explanations of how emotions are to be expected and accepted while at the same time viewed as risk potential at the workplace.

• Create an index of what emotions are appropriate in your worksite during normal operations as well as during abnormal operations.

• Use the tornado analogy to prepare a rough draft document justifying a position on establishing an Emotional Continuity Management Plan .

• Using real examples from your experiences or current events, take a proactive stand to initiate a discussion about emotions. Make certain you move any discussion beyond the " touchy-feely " elements of emotions toward clear business-serve-the-bottom-line elements to specific fiscal risks of emotional spinning.