BY THE END OF CHAPTER 12 YOU SHOULD BE ABLE TO

• Compose a set of statements addressing company vision, mission and philosophy that include emotions as integral infrastructure to success

• Produce a document that you can use to evaluate emotions

• Draft an Emotional Continuity Management Policy using the guidelines given, adjusting it to the standards of your industry

• Use soft and hard technical assessment checklists to establish a compassionate back-to-work emotional standard.