Section III: Readiness--Tools for Emotional Continuity Management

CHAPTER LIST

Chapter 7: Readiness: Tools for Managing in the Midst of Emotional Chaos

Chapter 8: Readiness: Tools for Managing in the Midst of Business Change

Chapter 9: Readiness: Tools for Managing in the Midst of Spinning

Chapter 10: Readiness: Tools for Managing in the Midst of Emotional Terrorism

Chapter 11: Readiness: Tools for Management Self-Care

Chapter 12: Readiness: Tools for Developing an Emotional Management Continuity Plan

Chapter 13: Readiness: Tools for Managing Incidents and for Drilling

Chapter 14: Readiness: Tools for Managing Diversity in a Global Marketplace

PART OVERVIEW

I hear stories. When I tell people I'm an Emotional Continuity Management consultant they say something like, "I've heard about emotional stuff at conferences... but how do you really do anything about people's feelings at work? What tools are there? How can you quantify emotions? How can you make policies about human feelings? Oh yeah, we've had people who created so much conflict and chaos that it was unbelievable. But can anything actually be done about it?"

Indeed no one can mandate emotions nor can they predict and control the human mind, but work needn't be a madhouse. There are countless user -friendly tools available to better manage your own emotions and the emotions of others. Psychologists, mental health counselors, human resource professionals, management trainers , social workers, coaches, and people who attend 12-Step Meetings have better tools than most companies. Why? Emotional Continuity Management is not rocket science, nor the exclusive domain of some secret psychology club! Although historically businesses haven't had the time or inclination to put Emotional Continuity Management tools in place, times have changed.

Companies that would spend millions on software tools, customer surveys, and ergonomic furniture need to spend dollars on Emotional Continuity Management tools, too. And the best emotional management tools are simple to use. The following chapters introduce a few tools that have been well tested in real work sites with real people under real conditions. Just as everyone in a company needs to know how to use the fire extinguisher, everyone on your team needs to know how to use emotional readiness tools for whatever may happen. Continuity planning is about readiness. Emotional Continuity is about emotional readiness.