Managing Expectations

In this chapter

  • Learn the essential components for successfully managing stakeholder expectations
  • Understand why managing expectations is not the same as managing scope
  • Learn the four critical aspects of stakeholder expectations
  • Understand why completing a project on-time, on-budget, and within scope does not guarantee success
  • Learn why many expectation issues originate during requirements definition
  • Review proven guidelines to better requirements definition and management

Do you believe that managing stakeholders' expectations is nothing more than properly managing project scope? Do you believe that managing stakeholders' expectations is nothing more than effective project communications? Do you believe that every project is successful that completes on-time and on-budget? If you answered yes to any of these questions, then this chapter is for you.

Part i. Project Management Jumpstart

Project Management Overview

The Project Manager

Essential Elements for any Successful Project

Part ii. Project Planning

Defining a Project

Planning a Project

Developing the Work Breakdown Structure

Estimating the Work

Developing the Project Schedule

Determining the Project Budget

Part iii. Project Control

Controlling a Project

Managing Project Changes

Managing Project Deliverables

Managing Project Issues

Managing Project Risks

Managing Project Quality

Part iv. Project Execution

Leading a Project

Managing Project Communications

Managing Expectations

Keys to Better Project Team Performance

Managing Differences

Managing Vendors

Ending a Project

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Absolute Beginner[ap]s Guide to Project Management
Absolute Beginner[ap]s Guide to Project Management
ISBN: 078973821X
EAN: N/A
Year: 2006
Pages: 169
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